Customer Service Specialist

2 weeks ago


New Hyde Park, New York, United States Parker Jewish Institute for Health Care and Rehabilitation Full time
Job Overview

Position: Customer Service Specialist - Family Support Center

The Parker Jewish Institute is actively seeking committed Customer Service Specialists to enhance our Family Support Center operations on a part-time or per diem basis.

Our Family Support Center serves as a vital communication hub for the families of our patients and residents, delivering outstanding customer service and acting as a dedicated resource for addressing family inquiries and concerns.

The Customer Service Specialist will be the primary contact for family members, providing assistance, resolving issues, and ensuring a positive experience. Responsibilities include delivering accurate, prompt, and courteous service while managing calls and addressing family needs effectively.


Key Responsibilities:

  • Handle incoming calls and respond to messages promptly
  • Address inquiries and direct calls to appropriate departments for further assistance
  • Ensure thorough follow-up to guarantee all requests are resolved satisfactorily
  • Provide support and assistance to patients and their families
  • Utilize Salesforce Data Management System to document all incoming communications
  • Perform additional duties as required

About Parker Jewish Institute

The Parker Jewish Institute for Health Care and Rehabilitation is a non-profit organization located in New Hyde Park, New York. We offer a range of inpatient services, including short-term rehabilitation, long-term care, and community health services, such as certified home health care and hospice programs.

We believe that quality care starts with quality personnel, and Parker Jewish Institute has a well-established reputation for excellence in patient and resident care.


Why Choose Parker?

  • Collaborative and supportive work environment with opportunities for professional growth
  • Comprehensive training and educational programs
  • Convenient access via public transportation
  • Complimentary on-site parking for all employees
  • On-site cafeteria providing meals throughout the day

Qualifications:

  • High School Diploma or equivalent
  • Experience in a call center or high-volume customer service setting
  • Experience in a healthcare environment is advantageous
  • Strong communication skills
  • Proficient in Microsoft Office Suite, including Excel, data entry, and report generation
  • Must be vaccinated against COVID-19
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