Customer Service Specialist
2 weeks ago
Position: Customer Service Specialist - Family Support Center
The Parker Jewish Institute is actively seeking committed Customer Service Specialists to enhance our Family Support Center operations on a part-time or per diem basis.
Our Family Support Center serves as a vital communication channel for relatives of our patients, delivering exceptional customer service and acting as a dedicated resource for addressing family inquiries and concerns.
The Customer Service Specialist will be the primary contact for inquiries, troubleshooting issues, and providing support to family members and loved ones. This role demands a commitment to delivering accurate, prompt, and courteous service while managing calls effectively, resolving issues, or escalating them as necessary to ensure top-notch customer care.
Key Responsibilities:
- Handle incoming calls and respond to messages promptly
- Address inquiries and direct calls to appropriate departments for follow-up
- Ensure thorough follow-up to resolve all requests satisfactorily
- Provide assistance and support to patients and their families
- Utilize the Salesforce Data Management System to document all incoming communications
- Perform additional duties as required
About Parker Jewish Institute
Located on the Queens-Nassau County border, the Parker Jewish Institute for Health Care and Rehabilitation is a non-profit healthcare facility offering a range of inpatient programs, including sub-acute rehabilitation, long-term care, and nursing home services, as well as community health initiatives like certified home health care and a comprehensive hospice program.
At Parker, we believe that exceptional care starts with exceptional people, and we pride ourselves on our reputation for excellence and innovation in patient and resident care.
Benefits of Working at Parker:
- Collaborative and supportive work environment with opportunities for career advancement
- Comprehensive training and clinical education
- Convenient access via public transportation
- Complimentary on-site parking for all employees
- On-site cafeteria providing meals throughout the day
Qualifications:
- High School Diploma or equivalent
- Experience in a call center or high-volume customer service environment
- Background in healthcare settings is advantageous
- Strong communication skills
- Proficiency in Microsoft Office, including Excel, data entry, and report generation
- Must be vaccinated against COVID-19
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