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Front Desk Coordinator

2 months ago

Medford, Oregon, United States LA CLINICA DEL VALLE Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Service Representative to join our team at La Clinica del Valle. As a key member of our front office staff, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring a smooth patient experience.

Key Responsibilities
  • Customer Service: Provide professional and welcoming service to patients and visitors, responding to their needs and concerns in a timely and courteous manner.
  • Administrative Support: Manage the front desk reception and check-in process, maintaining accurate patient information in electronic health records, verifying insurance coverage, and scheduling appointments.
  • Communication: Communicate effectively with patients, staff, and external partners, ensuring clear and concise information is shared and understood.
  • Problem-Solving: Identify and resolve issues promptly, using sound judgment and discretion to ensure patient satisfaction and clinic efficiency.
  • Team Collaboration: Work collaboratively with cross-functional teams to achieve departmental and organizational objectives, sharing knowledge and expertise to drive quality improvement.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1 year of experience in a busy, fast-paced environment, preferably in a healthcare setting.
  • Skills: Excellent verbal and written communication skills, attention to detail, organizational and multi-tasking abilities, proficiency with electronic health records and practice management software.
  • Language: Bilingual English/Spanish required.
  • Driver's License: Valid driver's license and a clean driving record.
What We Offer
  • Competitive Compensation: Competitive hourly rate and benefits package.
  • Opportunities for Growth: Professional development opportunities, including training and education programs.
  • Work-Life Balance: Flexible scheduling and a supportive work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.