Front Desk Associate

2 weeks ago


Medford, Massachusetts, United States Colwen Hotels Full time
Front Desk Associate Opportunity

We are seeking a skilled and friendly Front Desk Associate to join our team at AC Hotel Medford. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless guest experience.

Key Responsibilities:
  • Operate the front desk and assist guests with inquiries and needs during pre-arrival, registration, stay, checkout, and post-departure.
  • Provide warm and professional welcome to all guests.
  • Process guest check-in, confirm reservations, and assign guest rooms.
  • Treat requests with professionalism, tact, and courtesy.
  • Ensure prompt delivery of billing to guests and process all payment types.
  • Discreetly handle confidential guest information.
  • Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns.
  • Ensure lobby and shared areas are neat and orderly.
  • Adhere to all Colwen and brand standards.
Benefits and Perks:
  • Medical Insurance with Company-Funded HRA.
  • Dental Insurance.
  • Vision Insurance.
  • Flexible Spending Accounts.
  • Wide-Array of Supplemental Insurance Offerings.
  • Paid Time Off Programs.
  • Employee Assistance Program.
  • 401K Plan - Traditional & Roth Options with Employer Match.
  • Hotel Discount Travel Program for Associates & Family.
  • Exclusive Associate Discounts - Travel, Entertainment, & Retail.
  • Training and Development Programs.
  • Career Advancement Opportunities.
Requirements:
  • One year of related hotel experience preferred.
  • Bilingual - English/Spanish preferred.
  • Excellent verbal and written communications skills.
  • Strong organizational skills and attention to detail.
  • Superior interpersonal and customer service skills, ability to deal with difficult guests.
  • Familiarity with local area, ability to provide directions and maps to local attractions and destinations.
  • Proficient with Microsoft Office Suite and common computer software programs.
  • Ability to learn computer software programs and operate property management system.
  • Willingness to work 7-day rotational work schedule including nights, weekends, and holidays.

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