Front Desk Associate
5 days ago
Colwen Hotels is seeking a skilled Front Desk Associate to provide exceptional guest service and ensure a seamless stay experience.
Key Responsibilities:- Operate the front desk and assist guests with inquiries and needs during pre-arrival, registration, stay, checkout, and post-departure.
- Provide warm and professional welcome to all guests.
- Process guest check-in: confirm reservations, assign guest rooms.
- Treat requests with professionalism, tact, and courtesy.
- Ensure prompt delivery of billing to guests.
- Process all payment types.
- Discreetly handle confidential guest information.
- Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns.
- Ensure lobby and shared areas are neat and orderly.
- Adhere to all Colwen and brand standards.
- Medical Insurance with Company-Funded HRA.
- Dental Insurance.
- Vision Insurance.
- Flexible Spending Accounts.
- Wide-Array of Supplemental Insurance Offerings.
- Paid Time Off Programs.
- Employee Assistance Program.
- 401K Plan - Traditional & Roth Options with Employer Match.
- Hotel Discount Travel Program for Associates & Family.
- Exclusive Associate Discounts - Travel, Entertainment, & Retail.
- Training and Development Programs.
- Career Advancement Opportunities.
- One year of related hotel experience preferred.
- Bilingual - English/Spanish preferred.
- Excellent verbal and written communications skills.
- Strong organizational skills and attention to detail.
- Superior interpersonal and customer service skills, ability to deal with difficult guests.
- Familiarity with local area, ability to provide directions and maps to local attractions and destinations.
- Proficient with Microsoft Office Suite and common computer software programs.
- Ability to learn computer software programs and operate property management system.
- Willingness to work 7-day rotational work schedule including nights, weekends, and holidays.
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