Front Desk Representative

4 weeks ago


Medford, Massachusetts, United States Schulte Boutique + Lifestyle Full time
Job Summary

We are seeking a highly skilled and service-oriented Front Desk Representative to join our team at Schulte Hospitality Group. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a clean and organized front desk area.

Key Responsibilities
  • Greets guests with a warm smile and personal recognition
  • Reviews arrival lists daily and prepares welcome amenities
  • Escorts VIPs to their rooms and checks them in prior to arrival
  • Answers phone calls promptly and transfers as needed
  • Manages cash handling procedures and reports any discrepancies to management
  • Keeps the front desk area clean and organized
  • Assists with lobby activation as needed
  • Utilizes proper procedures when handling guest PII data
  • Follows check-in and check-out procedures, retrieving necessary identification documents and payment
  • Attends to guest needs and inquiries promptly
Requirements
  • Minimum 1 year of experience in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • High School diploma or equivalent
What We Offer
  • Daily Pay
  • Free Telemedicine and Virtual Mental Health care access
  • Multiple Health Insurance and Life Insurance options
  • 401k Plan with Company Match
  • Paid Time Off
  • Holiday Pay
  • Pet Insurance
  • Employee Assistance Program
  • Schulte Savings Marketplace Discounts

At Schulte Hospitality Group, we are committed to creating a positive and inclusive work environment that fosters growth and development. If you are a motivated and service-oriented individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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