Hotel Night Auditor

2 weeks ago

Medford, United States MEDC: Tribal One Full time
Compass Hotel by Margaritaville, Medford, Oregon

THE PACIFIC NORTHWEST WELCOMES MARGARITAVILLE'S NEWEST HOTEL CONCEPT

The breathtaking beauty found in the forests and lakes of Oregon and the Rogue Valley provides a perfect backdrop to Margaritaville's newest hotel, Compass by Margaritaville. Medford is the gateway to Oregon's wine country and visitors will appreciate sampling the region's finest vintages along with the convenient nearby golf course and sports park. Located near Harry & David headquarters, the Compass Hotel provides an island-inspired paradise for travelers searching for the Margaritaville state of mind. This new hotel will feature an outdoor pool and 111 guest rooms with signature bedding and casual comforts that are ready to help guests relax, rejuvenate and escape the every day. Enjoy signature dining concepts such as 5 o'Clock Somewhere and complimentary breakfast.

This is a Hotel Night Auditor / Front Desk Agent position with a small company managed by a cohesive team of professional that is looking to increase our capability. This position earns a competitive wage of $16.50 - $21.40/hourly, depending on experience. We provide outstanding benefits, including health, dental, vision, disability and life insurance programs; paid time off; 401(k) plan with company match; employee assistance program; direct deposit; and a campus perks program.

A DAY IN THE LIFE OF A HOTEL NIGHT AUDITOR / FRONT DESK AGENT

The Night Auditor / Front Desk Agent is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all of the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Role Accountabilities & Expectations:
  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Ensure that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
  • Remain highly visible and readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Act as a night manager on duty for the overnight shift.
  • Adhere to hotel credit policies and procedures, including credit card authorization, direct bill accounts, cash-payment, incidental deposits, etc.
  • Verify accuracy of all allowances, corrections and miscellaneous vouchers.
  • Balance all credit card transactions.
  • Prepare and transmit credit card deposits.
  • Verify all in-house and closed accounts for accuracy. Validate all rates and post room and tax and open the new business day.
  • Conduct all steps in the property management night audit system to close the current business day and open the new business day.
  • Manage guest complaints, ensuring guest satisfaction. Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Take as much ownership as possible and follow up to ensure completion and guest satisfaction.
  • Put all shift work, phone report, restaurant paperwork and wakeup call report and printout in an audit pack.
  • Balance end-of-shift work and cash drawer.
  • Maintain the cleanliness and organization of the hotel lobby, coffee stations and front desk area.
  • All other duties as assigned/required.
QUALIFICATIONS FOR A NIGHT AUDITOR / FRONT DESK AGENT
  • High school degree or GED preferred.
  • Associate's degree/college degree (preferred).
  • One (1) year hotel auditing experience; or equivalent combination of education and experience.
  • Experience with accounting software.
  • Excellent math skills.
  • Good reading, writing and communication skills.
  • Able to interact professionally with other departments and outside contacts.
  • Able to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
  • Good judgement and decision making abilities.
  • Ability to work overnight and weekends.
  • Must pass and remain in compliance with drug free workplace policies.
PHYSICAL REQUIREMENTS (as required by OSHA and ADA)
  • Ability to work weekends, holidays and evening hours as business demands.
  • Must be able to spend 50% of working time standing, walking and reaching.
  • Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
  • Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery or erratically moving surfaces.
  • Climbing and ascending or descending ladders, stairs and ramps.
  • Must be able to carry loads greater than 15 pounds and exert up to 25 pounds of force occasionally, and/or up to 20 pounds of force frequently.
  • Hearing sounds at normal speaking levels with or without correction.
  • Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.


Are you attentive to detail, want to work hard and be rewarded for it? Can you balance multiple tasks while adapting to an evolving market? Are you self-confident, reliable and responsible? Do you have good problem-solving abilities and excellent verbal/written communication skills? If yes, you might just be perfect for this Hotel Night Auditor / Front Desk Agent position

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this Hotel Night Auditor / Front Desk Agent job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you

Location: 97501

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