Front Desk Associate

2 weeks ago


Medford, Massachusetts, United States Blink Fitness Full time
Job Overview

Blink Fitness is seeking a highly motivated and enthusiastic Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a positive experience for everyone who walks through our doors.

Responsibilities
  • Greet and Engage: Greet every member and guest with a smile and a warm welcome, setting the tone for a positive experience.
  • Tour and Sell: Provide tours of our facilities to potential members, highlighting the benefits and features of our club.
  • Phone and Email: Answer phone calls and respond to emails in a professional and energetic manner, providing timely and accurate information to our members and guests.
  • Operational Procedures: Execute all opening and closing operational procedures to ensure the club runs smoothly and efficiently.
  • Member Support: Handle member requests and concerns with a sense of urgency and empathy, providing solutions and support to ensure their needs are met.
  • Club Maintenance: Actively participate in maintaining the cleanliness and organization of the club, ensuring a safe and healthy environment for our members and guests.
  • Trainer Sign-Ups: Sign members up for their startup sessions with our personal trainers, ensuring a smooth and successful onboarding process.
Qualifications
  • Enthusiasm and Energy: A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with members, guests, and staff.
  • Problem-Solving: A proactive and problem-solving approach, with the ability to think critically and come up with creative solutions.
  • Teamwork: A willingness to work collaboratively with the team to achieve common goals and objectives.
Compensation and Benefits
  • Complimentary Membership: A complimentary Blink Fitness membership, allowing you to experience our facilities and services firsthand.

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