Customer Service Representative

3 days ago


Needham, Massachusetts, United States YMCA of Greater Boston Full time
Job SummaryAs a Customer Service Representative with the YMCA of Greater Boston, you will play a vital role in ensuring a positive and welcoming experience for our members and program participants. Your primary responsibilities will include managing member check-in, enforcing safety protocols, and providing exceptional customer service. You will also be responsible for conducting membership and program sales, taking telephone calls, and regulating lobby traffic. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

  • Provide exceptional customer service to members and program participants
  • Manage member check-in and enforce safety protocols
  • Conduct membership and program sales
  • Take telephone calls and respond to member inquiries
  • Regulate lobby traffic and maintain a clean and organized workspace
  • Attend staff meetings and participate in team-building activities


Requirements

  • High school diploma or equivalent required
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Flexibility to work a variety of shifts, including mornings, afternoons, and weekends
  • Ability to lift up to 25 pounds and stand for long periods of time


What We Offer

  • A competitive hourly rate
  • A comprehensive benefits package, including health insurance and retirement savings
  • Opportunities for professional growth and development
  • A fun and supportive work environment


How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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