Customer Service Representative

3 days ago


Needham, Massachusetts, United States First Help Financial Full time
Job Title: Part-Time Bilingual Customer Service Associate

At First Help Financial, we're seeking a highly skilled and bilingual customer service associate to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers, answering their inquiries, and resolving any issues they may have.

Key Responsibilities:

  • Provide top-notch customer service via phone, email, or chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with the customer service team to achieve departmental goals and metrics
  • Meet or exceed performance targets and key performance indicators (KPIs)
  • Participate in ongoing training and development to enhance customer service skills and knowledge

Requirements:

  • Fluency in Portuguese and English
  • 1 year of customer service or retail experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • High level of professionalism and commitment to the job

What We Offer:

  • Competitive hourly rate
  • Monthly performance bonus
  • Opportunities for career growth and development
  • Flexible scheduling and remote work options
  • A dynamic and culturally diverse work environment

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you



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