Customer Service Representative
3 days ago
At First Help Financial, we're seeking a highly skilled and bilingual customer service associate to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers, answering their inquiries, and resolving any issues they may have.
Key Responsibilities:
- Provide top-notch customer service via phone, email, or chat
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Work collaboratively with the customer service team to achieve departmental goals and metrics
- Meet or exceed performance targets and key performance indicators (KPIs)
- Participate in ongoing training and development to enhance customer service skills and knowledge
Requirements:
- Fluency in Portuguese and English
- 1 year of customer service or retail experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
- High level of professionalism and commitment to the job
What We Offer:
- Competitive hourly rate
- Monthly performance bonus
- Opportunities for career growth and development
- Flexible scheduling and remote work options
- A dynamic and culturally diverse work environment
How to Apply:
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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