Customer Service Representative
4 weeks ago
We are seeking a highly skilled and bilingual Customer Service Associate to join our team at First Help Financial. As a key member of our Customer Service Department, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for all interactions.
Key Responsibilities:
- Provide top-notch customer service via phone and correspondence
- Resolve client complaints and issues in a timely and professional manner
- Meet defined department goals and activity metrics
- Collaborate with team members to achieve shared objectives
- Stay up-to-date on company policies and procedures
Requirements:
- Fluent in Spanish and English
- 1 year of customer service or retail experience preferred
- Excellent written and verbal communication skills
- Ability to deescalate issues and concerns
- High level of professionalism and commitment to the job
What We Offer:
- Competitive salary and monthly performance bonus
- Generous health and welfare benefits
- Paid vacation and 401(k) match
- Tuition reimbursement and social activities
- A robust employee recognition and talent development program
About Us:
First Help Financial is a fast-growing and culturally diverse company that provides auto loans to the underserved. We value our customers and partners and strive to provide exceptional service. Our culture and benefits are geared towards making you successful in life and comfortable at work.
Join Our Team:
We are committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.
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