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Member Services Representative

2 months ago

Needham Heights, Massachusetts, United States Point32Health - Call Center Recruitment Full time
About the Role

We are seeking a highly skilled and compassionate Member Services Representative to join our team at Point32Health. As a key member of our call center, you will play a vital role in providing exceptional customer service to our members, resolving complex issues, and ensuring a positive experience for all interactions.

Key Responsibilities
  • Provide accurate and thorough interpretation of Point32Health benefits, claims processes, eligibility, and enrollment policies to members, employers, and internal customers.
  • Seek resolution of complex customer inquiries, facilitate problem resolution, and meet or exceed customer expectations.
  • Model and act as an ambassador for the company while solving complex healthcare inquiries and advocating for customers.
Requirements
  • High School Diploma or equivalent required; College degree preferred.
  • 6+ months of work experience in customer service, retail, hospitality, or healthcare setting preferred.
  • Knowledge of medical terminology is a plus.
  • Prior experience training and working in a completely virtual and remote setting is a plus.
What We Offer
  • Competitive hourly rate of $19.00/hour ($39,520 annually) + quarterly incentives after training.
  • Opportunities for career growth and advancement within the company.
  • A comprehensive benefits package, including paid time off, paid volunteer time off, educational reimbursement, and more.
Work Environment

This is a fast-paced environment handling multiple demands and exercising appropriate judgment as necessary. Requires a high level of initiative and independence. Involves simultaneous use of a telephone headset and PC/keyboard for long periods.

Remote Requirements
  • Remote work requirements include a quiet and confidential setting.
  • Remote work requirements also include high-speed internet and direct ethernet connection.