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Customer Care Specialist

2 months ago

Minneapolis, Minnesota, United States Animal Humane Society Full time
Position Overview:
Are you dedicated to delivering outstanding support and care to pet owners and their beloved animals? We are seeking a Customer Care Specialist to become an integral part of our veterinary team. In this role, you will be the welcoming presence that assists clients, manages appointment scheduling, and ensures a seamless experience for everyone who walks through our doors.

Key Responsibilities:
  • Client Interaction: Provide exceptional service to clients in a friendly and professional manner. Engage with clients both in person and through various communication channels, ensuring all necessary documentation is completed prior to services.
  • Administrative Duties: Collect, document, and relay accurate pet health information. Organize clinic schedules and ensure efficient processing of client and patient paperwork.
  • Support Functions: Collaborate with veterinary staff during patient intake and discharge processes. Maintain a clean and organized lobby area.
  • Cultural Contribution: Promote an inclusive and open work environment that aligns with our organizational values and mission. Advocate for safety and encourage meaningful volunteer participation.

Qualifications:
  • Availability: Consistent attendance and punctuality are essential, with flexibility to work varied hours, including weekends.
  • Experience: Previous customer service experience is preferred.
  • Technical Skills: Proficient in computer usage, particularly with Microsoft Office applications.
  • Interpersonal Skills: Strong communication abilities, with a focus on teamwork and collaboration.
  • Physical Requirements: Capability to manage the physical and emotional demands of working in a veterinary environment, including the ability to lift up to 50 lbs.

Why Join Us:
At the Animal Humane Society, you will play a vital role in enhancing the lives of animals and their families. Join a team that shares your passion for animal welfare and experience a workplace that values work-life balance and offers unique benefits for you and your pets.