Airport Operations Manager

3 days ago

Pittsburgh, Pennsylvania, United States American Airlines Full time
Job Title: Airport Operations Manager

Are you ready to take on a challenging role that requires strong leadership and operational skills? We are seeking an experienced Airport Operations Manager to join our team at American Airlines.

Job Summary:

The Airport Operations Manager will be responsible for directing and managing daily airport operations to ensure safe, reliable, and efficient service for our passengers and stakeholders. This includes assessing and executing appropriate resources to optimize station performance, monitoring and reviewing station performance, and establishing relationships through engagement, collaboration, and inclusiveness with internal and external stakeholders.

Key Responsibilities:
  • Directs, manages, and oversees daily airport operation activities to ensure safe, reliable, and efficient service for our passengers and stakeholders
  • Assesses and executes appropriate resources to optimize station performance
  • Monitors, reviews, and reports station performance
  • Establishes relationships through engagement, collaboration, and inclusiveness with internal and external stakeholders
  • Coordinates closely with local airport authorities and government agencies to ensure organization's priorities, objectives, and concerns are effectively represented
  • Manages scheduled, off-scheduled, and charter flight operations and meets performance goals
  • Acts as liaison between the Company and various organizations
  • Evaluates, identifies, and recommends process improvement changes for a dynamic operational environment
  • Oversees, monitors, and controls budget and manages overall financial administration
  • Leads, motivates, and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service
  • Assumes responsibility of employee management - including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development
  • Maintains company standards of safety and security
  • Partners with vendors and contractors
  • Preserves integrity and ethical values as it relates to audits, compliance, and regulatory mandates
Requirements:
  • Bachelor's or Master's degree in related field or equivalent training/experience
  • 7+ years of airline operations experience or relevant experience
Preferred Qualifications:
  • 4 years in supervisory or management capacity
  • Knowledge of managing an operating budget
Skills, Licenses & Certifications:
  • Ability to take initiative to act upon and adapt to a fast-paced environment
  • Ability to deliver key corporate messages across all workgroups
  • Exhibits strong organizational and time management skills with proven ability to handle multiple projects while meeting deadlines
  • Understands the importance of safety, compliance, and regulatory standards associated with flight operations
  • Ability to work cohesively with collective bargaining units
  • Demonstrated collaborative ability across departments, business units, vendors, and contractors
  • Ability to resolve issues with internal and external customers
  • Uses sound business judgment to make key decisions
  • Effective conflict resolution skills
  • Track record of exceptional supervisory, leadership, and motivational skills
  • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint, etc.)
  • Valid US driver's license
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
  • Must be able to secure appropriate airport authority and/or US Customs security badges
  • Must successfully complete comprehensive background and/or fingerprint checks to satisfy security requirements and subject to Department of Transportation (DOT) drug and alcohol testing
What We Offer:
  • Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts, and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources, and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
Join Our Team:

At American Airlines, we value diversity and inclusion. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and have a strong background in airport operations, we encourage you to apply for this exciting opportunity.

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