Insurance Customer Care Specialist

7 days ago

Upper Marlboro, Maryland, United States Staff My Agency Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Front Office / Customer Service Representative. As a key member of our staff, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide prompt and accurate service.
  • Relationship Building: Establish and maintain strong relationships with customers, understanding their needs and motivations.
  • Insurance Knowledge: Educate customers about insurance options, eligibility, coverages, and policy changes.
  • Communication: Utilize excellent written, verbal, and listening skills to effectively communicate with customers.
Benefits
  • Hourly Pay: Competitive hourly rate based on licenses and experience.
  • Annual Bonus: Eligible for annual bonus based on performance.
  • Commission Schedule: Generous commission schedule for sales.
  • Paid Time Off: Receive paid vacation and personal days.
  • Health and Dental Benefits: Comprehensive health, dental, and vision benefits.
  • 401k Retirement Plan: Eligible for 401k retirement plan.
  • Valuable Experience: Gain valuable experience in customer service and insurance.
  • Growth Potential: Opportunities for advancement within our agency.
Requirements
  • Customer Service Experience: Previous experience in customer service or sales preferred.
  • Communication Skills: Excellent written, verbal, and listening skills.
  • Self-Motivation: Self-motivated and proactive in problem-solving.
  • Detail-Oriented: Detail-oriented and able to work in a team environment.
  • Property Casualty License: Must be able to obtain Property Casualty license.
  • Life and Health License: Must be able to obtain Life and Health license.

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