Customer Relations Specialist

2 weeks ago


Upper Marlboro, Maryland, United States G&P Properties Full time

Position Overview:
We are looking for a friendly and engaging customer service professional to join our team at G&P Properties. This role offers a fulfilling opportunity to connect with diverse individuals, solve challenging issues, and enhance the overall customer experience.

Compensation and Benefits:
• Expected First-Year Earnings: $85,000 through commission
• Bonus potential
• Paid Time Off and holidays
• Stipend benefits
• Opportunities for growth

Key Responsibilities:

  • Facilitate the development of sales inquiries to convert prospects into scheduled appointments.
  • Assess leads to effectively communicate their motivations, competitive landscape, and financial details to real estate professionals.
  • Document customer interactions and follow up to ensure all inquiries are addressed.
  • Maintain accurate and current customer account information.
  • Respond to incoming customer calls regarding products, services, general inquiries, and complaints.
  • Address customer complaints promptly and courteously to maintain high satisfaction levels.
  • Relay customer feedback to the team for troubleshooting and improvement.

Qualifications:

  • A competitive mindset with a desire to excel.
  • A passion for outreach (cold-calling), educating clients, and driving sales.
  • Familiarity with online Client Relationship Management (CRM) systems.
  • A high school diploma, G.E.D., or equivalent is required.
  • Exceptional active listening, interpersonal, and communication skills.
  • Strong understanding of customer interaction and engagement.


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