Customer Experience Specialist
1 day ago
About the Role:
We are seeking a skilled Customer Experience Specialist to join our team at the Bethesda North Marriott Hotel & Conference Center. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring a smooth and memorable stay for our guests.
Responsibilities:
- Provide personalized service to guests, responding to their needs and requests in a timely and professional manner.
- Process guest check-ins and check-outs, handling room assignments, key cards, and other related tasks.
- Assist guests with questions and concerns, resolving issues in a fair and efficient manner.
- Collaborate with other hotel staff to ensure seamless service delivery and maintain a positive guest experience.
- Participate in ongoing training and development to enhance skills and knowledge in customer service and hospitality.
Requirements:
- High school diploma or equivalent required; degree in hospitality or related field preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
- Basic math skills and accuracy in handling cash and credit transactions.
- Ability to stand for long periods, move about the property, and lift up to 10 pounds.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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