Customer Experience Specialist

1 day ago


Rockville, Maryland, United States free-classifieds-usa Full time

About the Role:

We are seeking a skilled Customer Experience Specialist to join our team at the Bethesda North Marriott Hotel & Conference Center. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring a smooth and memorable stay for our guests.

Responsibilities:

  • Provide personalized service to guests, responding to their needs and requests in a timely and professional manner.
  • Process guest check-ins and check-outs, handling room assignments, key cards, and other related tasks.
  • Assist guests with questions and concerns, resolving issues in a fair and efficient manner.
  • Collaborate with other hotel staff to ensure seamless service delivery and maintain a positive guest experience.
  • Participate in ongoing training and development to enhance skills and knowledge in customer service and hospitality.

Requirements:

  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Basic math skills and accuracy in handling cash and credit transactions.
  • Ability to stand for long periods, move about the property, and lift up to 10 pounds.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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