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Sales Associate III

2 months ago

Rockville, Maryland, United States Tapestry Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Coach, a global fashion house within the Tapestry portfolio. As a Sales Associate, you will play a critical role in delivering exceptional customer experiences and driving sales results in our stores.

Key Responsibilities
  • Provide personalized service to customers, ensuring a positive and memorable shopping experience.
  • Upsell and cross-sell Coach products, leveraging your knowledge of our brand and products to meet customer needs.
  • Maintain a thorough understanding of Coach products, including features, benefits, and pricing.
  • Contribute to a collaborative and inclusive store environment, working effectively with colleagues to achieve sales and customer service goals.
  • Participate in visual merchandising and store displays to create an engaging and inviting shopping experience.
Competencies

We are looking for individuals who embody the following competencies:

  • Courage: The ability to provide direct and constructive feedback, take calculated risks, and speak up in a respectful and professional manner.
  • Creativity: The capacity to think outside the box, generate innovative ideas, and find new solutions to complex problems.
  • Customer Focus: A deep understanding of customer needs, preferences, and behaviors, with a commitment to delivering exceptional service and exceeding customer expectations.
  • Dealing with Ambiguity: The ability to navigate uncertainty, adapt to changing circumstances, and make informed decisions in a fast-paced environment.
  • Drive for Results: A strong work ethic, a focus on achieving sales and customer service goals, and a willingness to take ownership of results.
  • Interpersonal Savvy: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and management.
  • Learning on the Fly: A growth mindset, a willingness to learn and adapt, and a commitment to continuous improvement and professional development.
About Coach and Tapestry

Coach is a global fashion house that embodies the spirit of New York City, with a rich history of innovation and creativity. As part of the Tapestry portfolio, we are committed to delivering exceptional customer experiences and driving growth through our brands. We are an equal opportunity and affirmative action employer, dedicated to hiring and developing the best talent from diverse backgrounds and perspectives.