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Customer Engagement Specialist

2 months ago

Rockville, Maryland, United States Home Genius Exteriors Full time
Job Overview

Position Summary:

As a vital member of our marketing division, the Appointment Coordinator serves as an in-office representative tasked with managing all backend scheduling operations. This role is essential in creating a positive first impression with potential clients, necessitating excellent communication skills and the ability to establish rapport swiftly. We provide comprehensive, fully funded training to equip you with essential product knowledge and techniques for addressing customer objections. You will engage with warm leads sourced from various lead generation platforms, eliminating the need for cold calling or prospecting. Following our detailed pre-qualification and confirmation procedures is crucial to ensure our sales team is optimally positioned for success.

Key Responsibilities:
  • Promptly and professionally handle inbound calls from multiple lead generation sources.
  • Initiate outbound calls to digitally generated leads requesting free estimates.
  • Act as the primary contact for potential customers via phone and email.
  • Verify customer information for accuracy and assess availability for in-home sales consultations.
  • Document and update customer interactions in the customer relationship management (CRM) system.
  • Address and resolve objections from potential customers regarding scheduling and costs to facilitate timely sales consultations.
  • De-escalate calls when necessary, providing solutions that satisfy customer concerns.
  • Exceed customer service expectations by delivering an exceptional experience to every potential client.
  • Maintain adherence to schedules while ensuring high levels of service, customer satisfaction, and quality.
Essential Skills:
  • Strong organizational and communication abilities.
  • Dynamic and engaging interpersonal skills.
  • Confidence in public speaking and clear communication.
  • Ability to multitask and type while conversing with customers.
  • Open-mindedness and a commitment to continuous learning and personal development.
  • Prior experience in a fast-paced call center or customer service environment is preferred but not mandatory.
  • A desire to mentor colleagues after honing your own skills.
  • Flexibility to adapt in a constantly evolving environment.
  • Quick decision-making skills balancing company policies and customer needs.
  • An ideal opportunity for recent graduates with limited experience.
Compensation and Benefits:
  • Hourly pay starting at $ /hr plus commission and bonuses.
  • Comprehensive, fully funded training program.
  • Access to cutting-edge technology, including laptops and tablets, to enhance organization and efficiency.
  • Performance-based rewards, including monetary bonuses and exclusive outings.
  • Full medical insurance available after 90 days of employment.
  • Numerous opportunities for career advancement and professional growth.
  • Full-time schedule.
  • In-office position.
About Home Genius Exteriors:

Home Genius Exteriors stands as one of the fastest-growing remodeling firms in the nation, seeking talented and driven individuals to join our workforce. Our mission is to deliver "A Different Experience" to both our clients and our employees. With a vibrant culture enriched by extensive training and development, we foster an enjoyable environment that promotes personal growth. We are not merely a home remodeling company; we are cultivating the industry leaders of tomorrow. We are in search of positive and charismatic individuals ready to commit to their careers.