Network Technical Support Manager
4 weeks ago
We are seeking a highly skilled Network Technical Support Manager to join our team at Ledgent Technology. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their network infrastructure is running smoothly and efficiently.
Key Responsibilities:- Provide technical support to customers via phone, email, and chat, resolving issues related to network infrastructure, switches, and other related technologies.
- Collaborate with internal teams to identify and resolve complex technical issues, ensuring timely and effective resolution.
- Develop and maintain technical documentation, knowledge base articles, and SOPs to ensure consistency and accuracy in support processes.
- Participate in on-call rotations, providing 24/7 support to customers, and escalating critical issues to senior engineers as needed.
- 5+ years of experience in technical support, with a focus on network infrastructure and related technologies.
- Expert-level knowledge of wired and wireless networking, including TCP/IP, DHCP, ARP, DNS, 802.11, 802.1X, and common networking features.
- Experience configuring commercial networking products, such as firewalls, VPN routers, switches, or wireless access points.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work well in a team-oriented environment, with a collaborative and supportive approach to work.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
We are an equal opportunity employer and welcome applications from diverse candidates. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.
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