Network Technical Support Manager

4 weeks ago


Irvine, California, United States Ledgent Technology Full time
Job Title: Network Technical Support Manager

We are seeking a highly skilled Network Technical Support Manager to join our team at Ledgent Technology. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their network infrastructure is running smoothly and efficiently.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat, resolving issues related to network infrastructure, switches, and other related technologies.
  • Collaborate with internal teams to identify and resolve complex technical issues, ensuring timely and effective resolution.
  • Develop and maintain technical documentation, knowledge base articles, and SOPs to ensure consistency and accuracy in support processes.
  • Participate in on-call rotations, providing 24/7 support to customers, and escalating critical issues to senior engineers as needed.
Requirements:
  • 5+ years of experience in technical support, with a focus on network infrastructure and related technologies.
  • Expert-level knowledge of wired and wireless networking, including TCP/IP, DHCP, ARP, DNS, 802.11, 802.1X, and common networking features.
  • Experience configuring commercial networking products, such as firewalls, VPN routers, switches, or wireless access points.
  • Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Ability to work well in a team-oriented environment, with a collaborative and supportive approach to work.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.



  • Irvine, California, United States Resource Informatics Group Full time

    Job DescriptionResource Informatics Group is seeking a highly skilled Technical Lead Network Engineer to oversee the entire network expansion project. This candidate will work closely with both Hoag employees and contractors to ensure the successful implementation of the project.Key Responsibilities:Performs implementation services, including design,...


  • Irvine, California, United States Archwest Capital Full time

    Job Summary:We are seeking an IT Support Specialist to provide technical assistance and support to our employees at Archwest Capital. The ideal candidate will have a solid understanding of computer systems, networks, and software applications, as well as excellent problem-solving and communication skills.Key Responsibilities:Provide first-line technical...


  • Irvine, California, United States Zero Impact Energy Group Full time

    Job OverviewThis is a mid to senior level role that requires a highly motivated individual with a background in EVSE/OCPP customer service, coupled with excellent communication skills. As a Technical Support Manager, your primary responsibility will be to support and communicate updates with clients. Collaborating closely with sales and engineering teams,...


  • Irvine, California, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Title: Desktop SupportJob Type: ContractLocation: RemoteJob Description:We are seeking a skilled Desktop Support Specialist to join our team at Futran Tech Solutions Pvt. Ltd. The ideal candidate will have experience supporting IT equipment in a large corporate environment and be proficient in troubleshooting hardware and software issues for Windows and...


  • Irvine, California, United States Wise Skulls Full time

    Job Title: Senior Network Automation EngineerLocation: RemoteDuration: Long-termImplementation Partner: Wise SkullsEnd Client: ConfidentialSummary:The Network Automation team at Wise Skulls is responsible for designing, implementing, and maintaining network automation solutions. The ideal candidate will have a strong background in network engineering and...

  • IT Support Specialist

    3 weeks ago


    Irvine, California, United States Hyundai America Technical Center Full time

    Hyundai America Technical Center, Inc. is seeking a skilled IT Support Specialist to join our team in Irvine, CA.The ideal candidate will have a strong background in IT support and a passion for delivering exceptional customer service.Responsibilities will include:Providing technical assistance and support to end-users within the California...

  • IT Support Specialist

    4 weeks ago


    Irvine, California, United States Hyundai America Technical Center Full time

    Hyundai America Technical Center, Inc. is seeking a skilled IT Support Engineer to join our team in Irvine, CA.The ideal candidate will have a Bachelor's degree in Information Technology or a related field and at least 3 years of experience in IT support or vendor management.Responsibilities will include providing technical assistance to end-users,...

  • IT Support Engineer

    3 weeks ago


    Irvine, California, United States Hyundai America Technical Center, Inc. (HATCI) Full time

    Job OverviewHyundai America Technical Center, Inc. (HATCI) is seeking a skilled IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical assistance and support to end-users within the California region.The ideal candidate will have a strong background in IT support and vendor management, with...


  • Irvine, California, United States CGS Business Solutions | INC 5000 Company Full time

    CGS Business Solutions, a leading IT business solutions provider and INC 5000 company, is seeking a highly skilled Network Security Engineer III to join their team. As a senior member of the Network Engineering team, this individual will be responsible for leading the design, implementation, and management of the company's advanced network infrastructure.Key...


  • Irvine, California, United States In-N-Out Burgers Full time

    We are seeking a highly skilled Enterprise Network Architect to lead the design, implementation, and management of our advanced network infrastructure.Your role will involve handling complex network challenges, driving strategic initiatives, and mentoring junior engineers.This position is based in Irvine, CA and requires 100% in-office work.Enterprise...


  • Irvine, California, United States Cenergy International Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Cenergy International. As a Technical Support Specialist, you will be responsible for providing technical support to increase computer user and system efficiency. You will investigate and resolve computer user support...


  • Irvine, California, United States Nihon Kohden Full time

    Job OverviewThe Network Systems Engineer will be responsible for designing and implementing network systems for patient monitoring systems. This includes creating network design documents, working with project management and design teams to ensure approved standards and processes are followed, and prioritizing tasks accordingly.Key ResponsibilitiesDevelop...


  • Irvine, California, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job DescriptionFutran Tech Solutions Pvt. Ltd. is seeking a highly skilled Director of Service Operations to lead our network operations team.Key ResponsibilitiesTrend Analysis and Improvement: Leverage tools and reports to identify trends and opportunities to enhance the security, stability, and delivery of network services.Network Expertise: Demonstrate a...


  • Irvine, California, United States Computacenter Full time

    About the RoleAs a Principal Consultant at Computacenter, you will play a pivotal role in delivering cutting-edge technology solutions to visionary companies worldwide. This requires imagination, relentless client service, and tenacity to empower our clients to achieve their goals and delight their customers. Our top-tier partnerships with leading-edge...


  • Irvine, California, United States Terran Orbital Corporation Full time

    Job SummaryTerran Orbital Corporation is seeking a highly skilled Principal Network Systems Engineer to join our team. As a key member of our engineering team, you will be responsible for designing and implementing robust and effective networking architectures for our space vehicle products.Key ResponsibilitiesProvide technical support for integrated command...


  • Irvine, California, United States Tekfortune Inc Full time

    Tekfortune is a leading consulting firm specializing in permanent, contract, and project-based staffing services for top organizations worldwide.To address the growing demand for skilled professionals, our staffing experts can help you find the best fit for your team.Network Support EngineerLocation:Onsite (various locations)Rate:$55/hourMention location in...


  • Irvine, California, United States Ledgent Technology Full time

    Job SummaryWe are seeking an experienced Technical Support Technician to join our team at Ledgent Technology. This is a direct hire position that requires excellent phone skills and a wide range of technical expertise.Key ResponsibilitiesProvide exceptional customer service to corporate users nationwide.Collaborate with attorneys and professional staff to...


  • Irvine, California, United States Resource Informatics Group Full time

    Job SummaryWe are seeking a highly skilled Senior Network Architect to lead our network expansion project. The ideal candidate will have extensive experience in initiating and leading consultative network projects & initiatives, with a strong focus on problem-solving and technical leadership.Key Responsibilities- Perform implementation services, including...


  • Irvine, California, United States Nihon Kohden Full time

    Job SummaryThe Network Design Specialist will provide network design inputs for the creation and review of necessary documents, including VISIO and PDF files, Installation Guides and diagrams for the purpose of building a patient monitoring system.Key ResponsibilitiesWork with project management and design teams to ensure approved standards, processes are...


  • Irvine, California, United States Diverse Lynx Full time

    Job Title:Technical Support Analyst - Tier - 2Location:Irvine, CA - Day 1 OnsiteDuration:ContractJob Description:As a Technical Support Analyst - Tier - 2, you will leverage your expertise in database design, field service, and desktop support to drive impactful geospatial projects.With 5-10 years of experience, you will play a crucial role in analyzing...