Field Representative II, MS Onsite Technical Support Specialist

4 days ago


Marquand, Missouri, United States Ricoh Americas Corporation Full time
Job Summary

We are seeking a highly skilled and experienced Field Representative II, MS Onsite Technical Support to join our team at Ricoh Americas Corporation. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting for a wide range of office equipment and systems.
  • Install, configure, and maintain office equipment and systems to ensure optimal performance.
  • Perform routine maintenance and repairs on office equipment and systems.
  • Conduct site visits to assess and resolve technical issues.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain strong relationships with clients to ensure their technical needs are met.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Minimum of 3 years of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong knowledge of office equipment and systems.
Preferred Qualifications
  • Experience with Ricoh equipment and systems.
  • Knowledge of industry-standard technical support tools and software.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
About Ricoh Americas Corporation

Ricoh Americas Corporation is a leading provider of digital services and solutions. We empower businesses to succeed by providing innovative technology and exceptional customer service. Our team is passionate about delivering outstanding results and making a positive impact on our clients and communities.



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