Field Representative II, MS Onsite Technical Support Specialist
4 days ago
We are seeking a highly skilled and experienced Field Representative II, MS Onsite Technical Support to join our team at Ricoh Americas Corporation. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide technical support and troubleshooting for a wide range of office equipment and systems.
- Install, configure, and maintain office equipment and systems to ensure optimal performance.
- Perform routine maintenance and repairs on office equipment and systems.
- Conduct site visits to assess and resolve technical issues.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and maintain strong relationships with clients to ensure their technical needs are met.
- Bachelor's degree in a related field or equivalent experience.
- Minimum of 3 years of experience in technical support or a related field.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong knowledge of office equipment and systems.
- Experience with Ricoh equipment and systems.
- Knowledge of industry-standard technical support tools and software.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Ricoh Americas Corporation is a leading provider of digital services and solutions. We empower businesses to succeed by providing innovative technology and exceptional customer service. Our team is passionate about delivering outstanding results and making a positive impact on our clients and communities.
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