Mobile Technical Support Specialist
3 weeks ago
Company Overview:
Beacon Hill Technologies is a leading provider of technology staffing solutions, dedicated to delivering exceptional IT talent across various sectors. Our commitment to excellence ensures that we meet the technical and business requirements of our clients effectively.
Position Summary:
We are seeking a Mobile Technical Support Specialist who is enthusiastic about customer service and eager to advance their career. The ideal candidate will possess an A+ certification and demonstrate strong skills in managing user expectations. This role involves addressing a variety of technical service requests within an enterprise environment.
Key Responsibilities:
- Respond to technical support inquiries in a timely manner.
- Provide desktop support and troubleshooting for hardware and software issues.
- Travel throughout the state as required, with mileage reimbursement provided.
- Communicate effectively with users at all levels, from staff to executives.
Essential Qualifications:
- A minimum of 1 year of hands-on technical support experience.
- Proficiency in installing and configuring hardware and software.
- Strong customer service skills and professional demeanor.
- Experience troubleshooting various devices, including printers, tablets, desktops, and mobile phones.
- Access to a reliable personal vehicle for travel.
Preferred Qualifications:
- Familiarity with ticketing systems.
- Experience in a healthcare environment is advantageous.
- Self-motivated with a strong desire to learn.
- A genuine passion for providing excellent customer service.
- Ability to interact positively with a diverse range of users.
Beacon Hill Technologies is an Equal Opportunity Employer that values diversity in the workplace. We encourage individuals with disabilities and protected veterans to apply.
For more information about our company and our various divisions, please visit our website.
We look forward to collaborating with you.
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