Technical Support Specialist
2 weeks ago
Job Title: Technical Support Specialist
Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Tata Consultancy Services. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.
Key Responsibilities:
- Device Management: Prepare new devices for users, transfer data from old devices to new devices, and perform software installation and troubleshooting.
- Meeting Room Support: Conduct daily checks on meeting room devices, troubleshoot issues, and ensure smooth operations.
- Inventory Management: Maintain accurate inventory records and ensure that all devices are properly tracked and accounted for.
- Generic Managerial Skills: Demonstrate strong organizational skills, excellent attention to detail, and the ability to work and think independently.
- Communication: Effectively communicate with high-level executives both written and verbally.
Requirements:
- Technical Skills: Good knowledge of laptop/desktop device management and troubleshooting for operating systems, audio/video devices, and conference room devices.
- Experience: 8-10 years of experience in a similar role.
- Education: Bachelor's degree in Computer Science or a related field.
Preferred Skills:
- ServiceNow: Good knowledge of ServiceNow is a plus.
- Network: Basic knowledge of network is required.
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