Technical Support Specialist

2 weeks ago


Marquand, Missouri, United States Tata Consultancy Services Full time

Job Title: Technical Support Specialist

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Tata Consultancy Services. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.

Key Responsibilities:

  • Device Management: Prepare new devices for users, transfer data from old devices to new devices, and perform software installation and troubleshooting.
  • Meeting Room Support: Conduct daily checks on meeting room devices, troubleshoot issues, and ensure smooth operations.
  • Inventory Management: Maintain accurate inventory records and ensure that all devices are properly tracked and accounted for.
  • Generic Managerial Skills: Demonstrate strong organizational skills, excellent attention to detail, and the ability to work and think independently.
  • Communication: Effectively communicate with high-level executives both written and verbally.

Requirements:

  • Technical Skills: Good knowledge of laptop/desktop device management and troubleshooting for operating systems, audio/video devices, and conference room devices.
  • Experience: 8-10 years of experience in a similar role.
  • Education: Bachelor's degree in Computer Science or a related field.

Preferred Skills:

  • ServiceNow: Good knowledge of ServiceNow is a plus.
  • Network: Basic knowledge of network is required.


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