Customer Service Representative
4 days ago
PestCo LLC is a leading provider of pest control services, committed to delivering exceptional customer experiences and maintaining a strong focus on customer satisfaction.
Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to our customers, addressing their inquiries, and resolving their concerns in a timely and professional manner.
Key Responsibilities- Manage Customer Inquiries: Respond to customer calls, emails, and other forms of communication in a prompt and courteous manner.
- Customer Database Management: Maintain accurate and up-to-date customer information, including contact details and service history.
- Service Delivery: Ensure that customer needs are met and exceeded, and that all services are delivered in a timely and efficient manner.
- Problem Resolution: Identify and resolve customer complaints and issues in a professional and courteous manner.
- Training and Development: Participate in ongoing training and development programs to enhance your skills and knowledge.
We offer a comprehensive benefits package, including:
- Comprehensive Health Insurance
- Dental and Vision Insurance
- 401(k) Plan with Employer Match
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- High School Diploma or Equivalent
- Excellent Communication and Interpersonal Skills
- Strong Customer Service Skills
- Ability to Work in a Fast-Paced Environment
- Basic Computer Skills
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