Customer Service Representative

4 days ago


Geneva, Illinois, United States Pestco LLC Full time
About PestCo LLC

PestCo LLC is a leading provider of pest control services, committed to delivering exceptional customer experiences and maintaining a strong focus on customer satisfaction.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to our customers, addressing their inquiries, and resolving their concerns in a timely and professional manner.

Key Responsibilities
  • Manage Customer Inquiries: Respond to customer calls, emails, and other forms of communication in a prompt and courteous manner.
  • Customer Database Management: Maintain accurate and up-to-date customer information, including contact details and service history.
  • Service Delivery: Ensure that customer needs are met and exceeded, and that all services are delivered in a timely and efficient manner.
  • Problem Resolution: Identify and resolve customer complaints and issues in a professional and courteous manner.
  • Training and Development: Participate in ongoing training and development programs to enhance your skills and knowledge.
Why Work with Us

We offer a comprehensive benefits package, including:

  • Comprehensive Health Insurance
  • Dental and Vision Insurance
  • 401(k) Plan with Employer Match
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
Requirements
  • High School Diploma or Equivalent
  • Excellent Communication and Interpersonal Skills
  • Strong Customer Service Skills
  • Ability to Work in a Fast-Paced Environment
  • Basic Computer Skills


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