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Customer Service Ambassador
2 months ago
About Elite Tape: As a leading provider of exceptional service and quality products, we are committed to delivering outstanding results to our customers. Our team is dedicated to innovation, teamwork, and a customer-first approach, driving excellence and continuous improvement in everything we do.
Job Summary: We are seeking a highly motivated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, resolving issues efficiently, and providing outstanding service. This role plays a crucial part in maintaining our reputation for high-quality service and customer satisfaction.
Key Responsibilities:
• Handle customer inquiries with professionalism and efficiency, providing detailed information about our products and services.
• Resolve customer issues and complaints, ensuring a positive resolution and maintaining a high level of customer satisfaction.
• Process orders, returns, and exchanges accurately, maintaining comprehensive records of customer interactions and transactions.
• Collaborate with other departments to address customer needs and improve service processes, staying informed about product updates and company policies.
Qualifications:
• High school diploma or equivalent; a college degree is a plus.
• Proven experience in customer service or a related field, with excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail, with the ability to multitask and thrive in a fast-paced environment.
• Proficiency in Microsoft Office Suite and customer service software, with a positive attitude and a team-oriented mindset.
Benefits:
• Competitive salary and comprehensive benefits package offered.
• Opportunities for professional growth and career advancement in a supportive and collaborative work environment.
