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Customer Service Representative
2 months ago
About Our Agency
Mark Murphy is a dynamic insurance and financial services office dedicated to making a positive impact in the lives of others and contributing to the betterment of our community. As a growth-oriented agency, we take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our agency, you will be responsible for establishing and maintaining strong relationships with clients, providing exceptional customer service, and helping them discover their insurance needs.
Responsibilities
- Customer Relationship Building: Establish and maintain strong relationships with clients, providing exceptional customer service and ensuring their needs are met.
- Insurance Needs Assessment: Use a customer-focused, needs-based review process to educate clients about insurance options and identify their needs.
- Lead Development and Appointment Scheduling: Develop leads, schedule appointments, and market appropriate products and services to clients.
- Team Collaboration: Work collaboratively with our team of seasoned professionals to achieve sales goals and provide exceptional customer service.
Requirements
- Customer Service Focus: Excellent communication and interpersonal skills, with a strong ability to build rapport with clients.
- Insurance Knowledge: Basic knowledge of insurance products and services, with a willingness to learn and develop expertise.
- Problem-Solving Skills: Proactive and detail-oriented, with the ability to analyze problems and develop effective solutions.
- Team Player: Ability to work collaboratively with our team to achieve sales goals and provide exceptional customer service.
- Language Skills: Bilingual Spanish preferred, but not required.
What We Offer
- Competitive Compensation: Salary plus commission/bonus structure, with opportunities for growth and advancement.
- Benefits Package: Comprehensive benefits package, including 401K, paid time off, and opportunities for professional development.
- Supportive Work Environment: Collaborative and dynamic work environment, with a focus on teamwork and customer satisfaction.
