Customer Experience Representative
4 days ago
Job Summary
The Customer Experience Representative's primary responsibility is to deliver exceptional customer service by creating a welcoming and inspiring environment in our stores. This role involves driving sales through advanced product knowledge, innovative merchandising, and maintaining cutting counter accuracy.
Key Responsibilities
- Provide a premium customer experience by engaging with customers, answering questions, and offering product recommendations.
- Process customer transactions efficiently and accurately at the cutting counter and cash register.
- Stock shelves accurately according to planogram and maintain a high level of productivity and attention to detail.
- Participate in store activities, such as education classes and events, to drive sales and build customer relationships.
- Work collaboratively with other team members to achieve sales goals and maintain a safe work environment.
Physical Demands
- Stand for long periods and continuously walk around the store.
- Read written instructions, reports, and other information on paper and computer screens.
- Orally communicate with customers and other team members on a consistent basis.
- Input data on computer keyboards and handheld units.
- Use 2-way radios to receive and respond to messages.
- Lift, place, and arrange items on shelves and racks.
- Bend down and reach above head.
- Climb and descend ladders.
- Individually lift up to 50 pounds unassisted and group lift +50 pounds up to -97 pounds.
Availability
Part-time status requires open availability to work any and all hours required without restrictions. Full-time status requires open availability and the ability to work at least an average of 36 hours per week over the course of a year.
Requirements
- No experience required, but 1-3 years of previous experience in a customer-centric environment is preferred.
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