Retail Banking Advisor

2 weeks ago


Palm Bay, Florida, United States PNC Financial Services Group Full time

Position Overview
At PNC Financial Services Group, we recognize that our employees are our most valuable asset and the key to our success. As a Personal Banker, you will play a vital role in enhancing customer relationships through a structured sales approach. Your primary focus will be on engaging customers in meaningful conversations to identify suitable financial solutions.

Key Responsibilities
1. Build and deepen the branch customer base through proactive sales and service initiatives.
2. Enhance the customer experience by recognizing opportunities to improve their financial well-being.
3. Collaborate with internal partners to increase customer loyalty and drive revenue growth.

Sales Engagement
Utilize a defined sales process to conduct proactive conversations, including:
- Outbound calling
- Service to sales interactions
- Lobby engagement activities
This approach will help elevate client loyalty and ensure that every client interaction is a comprehensive PNC conversation.

Customer Loyalty
Foster customer loyalty by:
- Performing lobby engagement activities to connect with clients.
- Educating customers on managing financial transactions using available technology and resources.

Risk Management
Ensure compliance with all policies and procedures while demonstrating sound judgment. Participate in daily branch operations to maintain efficiency and accuracy.

Qualifications
Successful candidates will possess the necessary knowledge, skills, and experience for this role. Key competencies include:
- Customer Focus
- Risk Management
- Effective Communication
- Problem Solving
While a college degree is not mandatory, relevant experience or product knowledge is essential.

Benefits
PNC offers a comprehensive benefits package to support your needs, including:
- Medical and prescription drug coverage
- Dental and vision options
- 401(k) with company match
- Paid time off and holidays
We are committed to fostering an inclusive workplace where every employee feels valued and empowered.

Equal Employment Opportunity
PNC is an equal opportunity employer, and we welcome applications from all qualified individuals.



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