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Assistant Retail Manager

2 months ago

West Palm Beach, Florida, United States Community Choice Financial Family of Brands Full time

Overview:

In the role of Assistant Retail Manager, you will act as a reliable consultant for our clients seeking prompt and dependable financial services.

Our Assistant Retail Managers enhance their leadership capabilities in real-time by supporting the Store Manager with account oversight, customer engagement, and risk assessment.

You will be involved in supervising, training, and mentoring customer service representatives in the store while advocating for compliance and ensuring adherence to Company standards.

Your meticulous attention to detail and ability to follow established protocols will contribute to creating the professional and respectful atmosphere that our clients and team members appreciate.


Responsibilities:

Train, mentor, and oversee Customer Service Team Members to guarantee compliance with quality benchmarks, safety protocols, and Company policies.

Assess the risk associated with financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions, and ancillary services.

Build customer relationships and conduct daily inbound and outbound call campaigns to generate new business, sustain store profitability, and enhance brand loyalty and recognition.

Uphold office security measures and execute proper opening and closing procedures, including managing the vault and cash drawer.

Supervise account management and recovery processes while maintaining a customer-centric approach to minimize loss and charge-off accounts, including collection communications.

Ensure a work environment that complies with Company policies and procedures, as well as local, state, and federal regulations.

Conduct store audits, generate reports, and compile financial data to further ensure staff compliance.

Monitor and uphold the internal and external appearance and cleanliness of the store, addressing basic facility needs and coordinating maintenance services.

Operate efficiently in a dynamic and fast-paced environment, managing multiple challenging tasks with ease to meet both individual and team performance objectives.

Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position encompasses, at a minimum, 40 hours per week.

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Consult with your recruiter for the most current hourly requirements.

Minimum one year of experience in customer service, sales, or retail
Proficiency in using phone systems, Point of Sale, Microsoft Office, and other relevant software

Ability to meet the physical demands of this position, which frequently include: the capacity to remain in a stationary position, including standing for up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to navigate inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Leadership experience in a sales or customer service-focused role
Management experience in retail, convenience store, grocery, financial, service, or related sectors
Familiarity with check cashing, document verification, and money order processing
Bilingual English/Spanish is a plus and may be required for certain locations
A comprehensive new hire training program
Access to a robust learning management system, filled with e-learning modules and training programs to support your professional and personal growth
Performance-based career advancement opportunities
Multiple coverage options for medical insurance, all including free telemedicine and medical spending account (HSA/FSA) options
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
A relaxed, business casual dress code that allows for jeans and sneakers
**Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

Community Choice Financial is a prominent financial lender providing convenient money services online and in stores throughout Mississippi and Florida, including short-term consumer loans, installment loans, check cashing, prepaid debit cards, money transfers, bill payments, and money orders.



Important:

The Community Choice Financial Family of Brands will never request your banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message.

In-store positions are in-person only.

The Community Choice Financial Family of Brands is dedicated to fostering an inclusive workplace free from discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law.