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Receptionist at Wyndham Resort

2 months ago

Deerfield Beach, Florida, United States Wyndham Deerfield Beach Resort Full time
Job Type

Full-time, Part-time

Position Overview

The esteemed Wyndham Deerfield Beach Resort is on the lookout for a dedicated Front Desk Agent.

This role presents a fantastic opportunity to become part of our team, delivering warm, professional, and efficient service to all our guests.

As a Front Desk Agent, you will serve as the initial point of contact for our visitors.

Your responsibilities will include managing guest check-ins and check-outs, processing reservations, offering information about our facilities, and addressing any inquiries or concerns from customers.

Additionally, you will ensure that your workspace is clean and organized while handling phone calls and emails. If you possess a strong commitment to customer service and a cheerful demeanor, we would be delighted to welcome you to our team.

Key Responsibilities

  • Welcome guests and respond to their inquiries regarding the hotel or surrounding area.
  • Facilitate the check-in and check-out processes for guests.
  • Address guest requests and complaints with professionalism.
  • Process payments for accommodations and services.
  • Stay informed about hotel amenities, services, and promotional offers.
  • Manage and update the reservations system.
  • Provide concierge assistance, including making dining reservations and offering directions.
  • Handle incoming calls and direct them to the appropriate departments.
  • Prepare and issue guest key cards.
  • Maintain a neat and inviting front desk and lobby area.
  • Adhere to security and emergency protocols.

Qualifications

  • High school diploma or equivalent.
  • Prior experience in a customer service position.
  • Strong communication skills with guests and team members.
  • Capability to manage cash, credit card, and room charge transactions.
  • Understanding of hotel operations and services.
  • Familiarity with local attractions.
  • Able to thrive in a fast-paced environment.
  • Proficient in multitasking while maintaining attention to detail.
  • Ability to stand for extended periods.
  • Capacity to comprehend and follow instructions.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.