Front Desk Representative

12 hours ago


Deerfield Beach, Florida, United States Wyndham Deerfield Beach Resort Full time
Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the award-winning Wyndham Deerfield Beach Resort.

Job Summary

The Front Desk Agent will be responsible for providing exceptional customer service to all guests, handling reservations, and maintaining a clean and orderly work area.

Key Responsibilities
  • Guest Services: Greet guests, answer questions, and provide information about the hotel and local area.
  • Front Desk Operations: Check guests in and out, handle reservations, and process payments.
  • Customer Complaints: Handle guest complaints in a professional and courteous manner.
  • Concierge Services: Provide directions, make restaurant reservations, and assist with other guest requests.
  • Administrative Tasks: Maintain an up-to-date knowledge of hotel services, facilities, and special packages.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Previous experience working in a customer service role.
  • Skills: Ability to communicate effectively, handle cash and credit transactions, and work efficiently in a fast-paced environment.

We offer a competitive salary and benefits package to the successful candidate. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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