Guest Services Associate
3 weeks ago
As a Guest Services Associate at Wyndham Destinations, you will play a vital role in creating unforgettable memories for our guests. Your warm welcome, excellent service, and contagious smile will make a lasting impression from registration to checkout. You will extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.
Key Responsibilities:
- Provide warm welcomes and exceptional service to guests from around the world.
- Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
- Process cash and credit card transactions strictly following established procedures.
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
- Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
- Reserve and confirm reservations for individuals and/or groups.
- Provide guests with room rate quotes.
- Respond to guest inquiries and concerns as quickly and completely as possible.
We provide a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Wyndham Destinations benefits include:
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Hospitality is at the heart of all we do at Wyndham Destinations. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
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