Marketing Assistant Manager

3 weeks ago


Apollo Beach, Florida, United States Travel + Leisure Full time

At Travel + Leisure Co., our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and Sports Illustrated Resorts.

We have over 19,000 associates who put the world on vacation at more than 270 vacation club resort locations across the globe.

Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Universal Agent Supervisor is responsible for creating a positive team environment for associates and ensuring compliance of "Count On Me" service standards for all guests and owners at the resort during scheduled shift.

Directing front and back of house operations, maintaining room inventory at the highest levels for accuracy and efficiency, greeting and registering guests in and out of the resort; responsible for daily operation of Universal Agent scheduled shift:

Plan daily short-term front and back of house Universal Agent operations; meet marketing expectations in regards to tour penetration, analyze reports as required.

  • Communicate daily arrivals, departures, and room inventory needs; administer schedule adjustments which result in the satisfaction of all guests, associates, and financial requirements.
  • Maintain positive customer and associate relationships.
  • Support customer service/marketing operating standards/procedures during scheduled shift.
  • Reservation software training.

Benefits include:

Medical, dental, flexible spending accounts, disability, and depending on position, paid time off, parental leave, and holidays.

Hospitality is at the heart of all we do at Travel + Leisure Co. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.



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