Floor Covering Sales Consultant

2 weeks ago


Ontario, California, United States Mathis Brothers Furniture Full time

RUG SALES ASSOCIATE (Ontario/FT)

Job Category: SALES Requisition Number: RUGSA03311

Job Overview

MISSION: Our goal is to offer customers a comprehensive destination for the widest variety of premium home furnishings at competitive prices daily, while enhancing the experience of our employees and the communities we serve.

GENERAL STATEMENT OF DUTIES: Under the general oversight of the Sales Manager, the primary role of the Sales Associate is to deliver exceptional service, regardless of whether a purchase is made. Responsibilities include fostering a welcoming and professional atmosphere by greeting and acknowledging every customer and colleague. The position demands reliability, responsibility, and dependability, along with a keen attention to detail and thoroughness in task completion. Sales Associates will be active on the showroom floor for extended periods and may occasionally conduct in-home consultations with clients. Accurate and efficient completion of all sales transactions is essential, as is effective communication of customer service issues and requests to management.

EXAMPLES OF WORK PERFORMED: Sales Associates are tasked with promoting and selling merchandise displayed on the showroom floor; engaging directly with both internal and external customers; following up on customer orders and inquiries; assisting with any merchandise-related issues in collaboration with customer service and warehouse operations; coordinating with other departments to ensure customer satisfaction; inquiring about customer needs regarding products, pricing, availability, and usage; articulating product features in an understandable manner; recommending and assisting in locating or obtaining merchandise tailored to customer specifications; detailing merchandise and explaining its use, operation, and maintenance; staying informed about new products, policies, and current promotions; and utilizing excellent customer relations skills. Additionally, following up with customers via email and phone is expected. Other duties may be assigned by management.

EMPLOYMENT STANDARDS: Candidates must be able to lift merchandise weighing up to 50 lbs as part of the selling process (including moving rugs); must be capable of standing or walking for extended periods; must effectively listen and respond to customer needs; must communicate proficiently with team members; sales experience is preferred but not mandatory; and a positive attitude is essential when interacting with both internal and external customers.

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of this role, an employee must be able to engage in various physical activities including stooping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, listening, and repetitive motions.

Heavy Work: Frequent lifting of up to 50 lbs and occasional lifting of up to 10 lbs to move objects.

Work Environment: Indoor climate-controlled setting.

Mathis Brothers promotes and maintains a drug-free workplace and is an Equal Opportunity Employer.


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