Front Desk Associate Overnight

3 days ago


Tulsa, Oklahoma, United States Genesis Health Clubs Full time
Job Summary

This is an overnight position at our Genesis Health Clubs location. This shift is Monday - Thursday 9pm to 5am. This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.


Key Responsibilities
  • Execute procedures as outlined by front desk manual
  • Provide exceptional customer service to members and guests
  • Be knowledgeable of Clubs amenities and surroundings
  • Communicate kindly and sincerely with members
  • Attend all staff and club meetings and events
  • Establish and maintain professional relationships with members and staff
  • Ensure front desk is clean, maintained and organized at all times
  • Respond quickly and appropriately to emergency situations

Expectations
  • Present a professional demeanor at all times when representing Genesis Health Clubs
  • Provide input in developing strategies to support club goals and objectives
  • Respond to common inquiries or complaints from members

Requirements
  • Available to work weekends and evenings and holidays
  • Must hold current CPR certification or obtain within 60 days of start date
  • Ability to work well with others
  • Experience in cash handling and credit cards
  • Customer service abilities
  • Physical Requirements:
    • Ability to stand for long periods of time
    • Ability to lift up to 35 pounds
    • Ability to communicate with guests and other associates, including reading, writing and speaking


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