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Front Desk Representative

2 months ago

Tulsa, Oklahoma, United States Eastern Sports Management Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Staff to join our team at Eastern Sports Management. As a Front Desk Staff, you will be the first point of contact for our guests and will be responsible for providing exceptional service and support.

Key Responsibilities
  • Guest Services: Greet guests and provide information about services and activities at the property.
  • Courteous Service: Provide courteous and friendly service to all guests.
  • Conflict Resolution: Resolve guest complaints with or without the assistance of supervisory personnel.
  • Registration and Payment: Complete registration process for services/activities offered at the property and process payments in accordance with property standard procedures.
  • Cash Handling: Maintain a cash drawer in accordance with property standard procedures.
  • Reporting and Record-Keeping: Complete shift reports in accordance with property standard procedures and complete and file applicable waivers for participation in activities.
  • Technology Operations: Operate front desk technology (e.g. multi-line phone systems, barcode scanners, webcams, windows-based workstations, etc.).
  • Additional Duties: Perform other duties and responsibilities as needed, required, or assigned by supervisory personnel (first line supervisor, department head, Manager on Duty, etc.) and/or the General Manager.
Requirements
  • Confidentiality: Maintain strict confidentiality regarding guest information.
  • Communication Skills: Display strong verbal communication skills.
  • Professionalism: Display professionalism in appearance and interaction with guests.
  • Attention to Detail: Detail oriented and possess outstanding organizational skills.
  • Stress Management: Ability to remain calm and focused in a high-volume, fast-paced environment.
  • Adaptability: Ability to work in difficult and stressful environments.
  • Multi-Tasking: Ability to prioritize and perform multiple tasks simultaneously.
  • Emergency Response: Ability to remain calm and professional in emergency situations.
  • Availability: Availability to work evenings, weekends, and holidays if necessary.
Qualifications
  • Education and Experience: No prior experience or training is required. Guest-facing experience is preferred.
  • Language Skills: Ability to communicate services and activities offered in English. Other language skills are desirable.
  • Mathematical Skills: Calculate total payment amounts and/or change with or without technology (computer programs, calculators, etc.).
  • Computer Skills: Use of a windows-based workstation and peripheral equipment (cameras, barcode scanners, scanners, printers, etc.) is required.
Physical Demands
  • Standing: Constantly (>66%)
  • Sitting: Frequently (33-66%)
  • Walking/Running: Occasionally (