Front Desk Representative

4 days ago


Tulsa, Oklahoma, United States Highgate Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities
  • Guest Service: Provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout.
  • Room Revenue and Occupancy: Maximize room revenue and occupancy by effectively managing room assignments, rates, and promotions.
  • Communication: Answer inquiries from guests regarding restaurants, transportation, entertainment, and other services.
  • Cash Handling and Credit Policies: Follow all cash handling and credit policies to ensure accurate and secure transactions.
  • Knowledge and Awareness: Be aware of all rates, packages, and special promotions, as well as in-house groups, closed-out and restricted dates, and emergency procedures.
  • Technology and Systems: Familiarize yourself with the Front Desk computer system and perform tasks efficiently and accurately.
  • Teamwork and Adaptability: Collaborate with other employees to ensure seamless service and adapt to changing situations and priorities.
Requirements
  • Education: High School diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Experience in a hotel or related field is preferred.
  • Skills: Excellent communication and customer service skills, ability to multitask and prioritize tasks, and a warm and friendly demeanor.
  • Personal Qualities: Maintain regular attendance, high standards of personal appearance and grooming, and a commitment to providing exceptional service.


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