Customer Experience Manager
3 days ago
Entegee is a leading provider of custom automation projects, renowned for its expertise in controls and robotic solutions globally.
Compensation Package$120,000.00 to $140,000.00 per year
Job DescriptionWe seek a seasoned Head of Customer Support to lead our North America operations, driving profitability, operational efficiency, and customer experience enhancement within the assigned territory.
Key Responsibilities- Manage budgets to ensure revenue stability and profitability
- Spearhead new initiatives to expand CS revenue streams
- Drive improvements in service delivery and operational efficiency
- Lead strategic development of CS processes and technology
- Enhance Net Promoter Score by implementing customer-centric tools and technologies
- Ensure consistency and quality in service delivery
- Align resource allocation with business objectives and service level agreements
To excel in this role, you will need:
- Bachelor's degree in technical (software engineering, computer science), industrial engineering, mechanical engineering, or business
- Ability to obtain a Canadian work visa or TN visa
- 5+ years in national sales or project management of technical/industrial solutions
- Strong background in logistics, customer product systems, and technical service delivery
- Strategic planning
- Team leadership
- Familiarity with automation and software solutions
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