Customer Experience Associate
3 days ago
At Brilliant Earth, we're a leading e-commerce jeweler dedicated to creating high-quality, sustainable, and compassionate fine jewelry. Our mission is to revolutionize the industry by fostering a culture of transparency, inclusivity, and respect.
Job SummaryWe're seeking an exceptional Customer Experience Associate to join our team in Alpharetta, GA. As a key member of our showroom staff, you'll play a vital role in delivering unforgettable customer experiences, ensuring seamless order fulfillment, and maintaining a luxurious environment in our showroom.
Key Responsibilities- Create personalized connections with customers, providing exceptional service and creating a welcoming atmosphere during their visits.
- Greet and welcome guests with enthusiasm, warmth, and professionalism, setting the tone for an outstanding experience.
- Manage inventory, receive and send products from our headquarters and external vendors, and reconcile stock within our computer system.
- Support order fulfillment by preparing and packaging customer materials, maintaining inventory levels, and keeping the packaging area organized.
- Secure goods and maintain expertise on operational policies and procedures.
- Maintain a luxury environment in the showroom, upholding visual merchandising standards, including planogram maintenance, seasonal updates, decor, and signage upkeep.
- Assist walk-in clients by matching them with available sales representatives or scheduling appointments.
- Consistently seek ways to enhance the customer experience while adding value to and supporting the sales team.
- Robust customer service skills and experience working in fast-paced retail or hospitality environments (preferred).
- A genuine desire to connect with customers, solve problems, and create lasting positive interactions.
- Excellent written and verbal communication skills.
- Strong attention to detail.
- An ability to think critically and adapt quickly in a flexible environment.
- Exceptional time management skills and accountability.
- A team player mindset with an ability to work collaboratively and cross-functionally.
- Strong computer and organization skills.
- Interest in socially and environmentally responsible organizations and products.
We're committed to providing a supportive work environment, competitive compensation, and comprehensive benefits, including:
- Career growth opportunities through regular 1-1s, training programs, and an annual 360-review process.
- A set schedule with consistent weekly hours and 2 consecutive days off.
- Diverse, mission-driven teams that prioritize collaboration, respect, and encouragement.
- Lifestyle Spending Account for wellness expenses.
- Continued education and professional development.
- Employee discounts on our jewelry.
- Mental wellness resources and Employee Assistance Program.
- Giving back and volunteer opportunities.
- Medical, dental, and vision insurance options, including $0 monthly premium plans.
- 401k match.
- Paid Time Off and parental leave benefits.
- Disability and life insurance.
This full-time position comes with a competitive estimated salary of approximately $55,000 per year, plus benefits and bonuses based on performance.
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