Customer Experience Associate

3 days ago


Alpharetta, Georgia, United States Brilliant Earth Full time
About Us

At Brilliant Earth, we're a leading e-commerce jeweler dedicated to creating high-quality, sustainable, and compassionate fine jewelry. Our mission is to revolutionize the industry by fostering a culture of transparency, inclusivity, and respect.

Job Summary

We're seeking an exceptional Customer Experience Associate to join our team in Alpharetta, GA. As a key member of our showroom staff, you'll play a vital role in delivering unforgettable customer experiences, ensuring seamless order fulfillment, and maintaining a luxurious environment in our showroom.

Key Responsibilities
  • Create personalized connections with customers, providing exceptional service and creating a welcoming atmosphere during their visits.
  • Greet and welcome guests with enthusiasm, warmth, and professionalism, setting the tone for an outstanding experience.
  • Manage inventory, receive and send products from our headquarters and external vendors, and reconcile stock within our computer system.
  • Support order fulfillment by preparing and packaging customer materials, maintaining inventory levels, and keeping the packaging area organized.
  • Secure goods and maintain expertise on operational policies and procedures.
  • Maintain a luxury environment in the showroom, upholding visual merchandising standards, including planogram maintenance, seasonal updates, decor, and signage upkeep.
  • Assist walk-in clients by matching them with available sales representatives or scheduling appointments.
  • Consistently seek ways to enhance the customer experience while adding value to and supporting the sales team.
Requirements
  • Robust customer service skills and experience working in fast-paced retail or hospitality environments (preferred).
  • A genuine desire to connect with customers, solve problems, and create lasting positive interactions.
  • Excellent written and verbal communication skills.
  • Strong attention to detail.
  • An ability to think critically and adapt quickly in a flexible environment.
  • Exceptional time management skills and accountability.
  • A team player mindset with an ability to work collaboratively and cross-functionally.
  • Strong computer and organization skills.
  • Interest in socially and environmentally responsible organizations and products.
What We Offer

We're committed to providing a supportive work environment, competitive compensation, and comprehensive benefits, including:

  • Career growth opportunities through regular 1-1s, training programs, and an annual 360-review process.
  • A set schedule with consistent weekly hours and 2 consecutive days off.
  • Diverse, mission-driven teams that prioritize collaboration, respect, and encouragement.
  • Lifestyle Spending Account for wellness expenses.
  • Continued education and professional development.
  • Employee discounts on our jewelry.
  • Mental wellness resources and Employee Assistance Program.
  • Giving back and volunteer opportunities.
  • Medical, dental, and vision insurance options, including $0 monthly premium plans.
  • 401k match.
  • Paid Time Off and parental leave benefits.
  • Disability and life insurance.
Compensation and Benefits

This full-time position comes with a competitive estimated salary of approximately $55,000 per year, plus benefits and bonuses based on performance.



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