Customer Service Specialist
3 weeks ago
Kelly is a staffing expert connecting professionals with top companies for career growth and advancement opportunities. With a global automotive industry leader, we offer paid on-the-job training and weekly paychecks in Alpharetta, GA.
We are seeking a Customer Service Specialist to work in our Call Center. This role requires strong communication and problem-solving skills, as well as the ability to navigate multiple systems while speaking with customers. A bachelor's degree and customer service/call center experience are preferred.
As a Customer Service Specialist, you will make outbound/receive inbound calls on accounts that are up to 30 days past due. You will identify root cause of customer delinquency and generate effective resolutions with negotiation skills and educate the customer. You will also assist customers with inquiries, account status, and problem resolution by utilizing existing resources and applications available. Processing payments and payoffs is also part of your responsibilities.
A typical day as a Customer Service Specialist includes:
- Making outbound/receiving inbound calls on accounts that are up to 30 days past due.
- Identifying root cause of customer delinquency and generating effective resolutions with negotiation skills and educating the customer.
- Assisting customers with inquiries, account status, and problem resolution by utilizing existing resources and applications available.
- Processing payments and payoffs.
- Adhering to appropriate compliance policies and procedures.
- Effectively contributing to customer satisfaction.
A bachelors degree and customer service/call center experience are preferred. Strong communication and problem-solving skills are required, as well as the ability to navigate multiple systems while speaking with customers. Pay: $21.00 per hour, completed 4-year degree. The role is onsite in Alpharetta, GA - Remote work is not available. Employment type: Temp-to-Hire. Shift/Schedule: Must be flexible to work either shift as workload demands. Benefits: Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
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