Customer Engagement Specialist
2 weeks ago
Lia Honda Albany is on the lookout for a dedicated Internet Sales/Business Development Center Agent to enhance our dynamic team.
COMPENSATION PACKAGE:
Annual earnings between $40K and $65K+
SIGN-ON INCENTIVE:
N/A
QUALIFICATIONS:
- Availability to work evenings and weekends
- Highly organized and motivated self-starter with a vibrant personality
- Courteous and prompt in all interactions
- Previous experience is advantageous, but we are open to training the right candidate
- Professional demeanor and a positive outlook
- Comfortable engaging with customers through phone, email, text, and in-person
- Strong verbal and written communication skills
- Must possess a clean and valid driver's license
PRIMARY DUTIES:
- Responding to internet and phone inquiries while ensuring consistent follow-up until appointments are secured
- Reaching out to clients who missed their appointments
- Collaborating with a team to streamline processes for our customers and maintain effective communication among BDC, sales, and management
- Utilizing our CRM system on a daily basis
- Providing customers with information on product knowledge and current promotions
- Scheduling appointments
- Following up with customers who have previously visited to assist them further in their search
EMPLOYEE BENEFITS:
- Medical, Dental, and Vision coverage
- 401K Plan with Employer Matching
- Ongoing education, including hands-on and web-based training from manufacturers
- Paid Time Off
- Weekly pay schedule
- Employer-funded Life Insurance Plan
- Discounts on services and parts
- Employee vehicle purchase programs
- Company-provided uniforms
ABOUT OUR ORGANIZATION:
The Lia Auto Group ranks among the top 100 automotive groups nationwide, founded in 1977. We operate 21 dealerships across multiple states, representing a diverse range of manufacturers. Our commitment extends beyond automotive sales, as we also offer rental and full-body repair services.
With a team of over 1,500 dedicated professionals, we have consistently delivered quality products and exceptional customer experiences for decades. We pride ourselves on providing opportunities for growth and development, along with competitive compensation and a supportive work environment.
COMMUNITY ENGAGEMENT:
We are deeply committed to supporting the communities we serve and actively seek individuals who share our passion for volunteerism and charitable efforts.
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