Customer Relations Specialist

4 days ago

Hartford, Connecticut, United States Access Health CT Full time
About the Role

We are seeking a highly skilled and experienced Customer Relations Specialist to join our team at Access Health CT. As a key member of our Customer Service team, you will play a critical role in ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Investigate and Resolve Customer Issues: You will work closely with our customers to investigate and resolve issues related to enrollment in our health insurance programs.
  • Provide Expert Guidance: You will utilize your knowledge of the Affordable Care Act and our health insurance programs to provide expert guidance to customers and resolve complex issues.
  • Communicate Effectively: You will communicate effectively with customers, both verbally and in writing, to ensure that their issues are resolved in a timely and satisfactory manner.
  • Collaborate with Team Members: You will work collaboratively with other team members to ensure that customer issues are resolved efficiently and effectively.
  • Maintain Confidentiality: You will maintain the confidentiality of customer information at all times, in accordance with our organization's policies and procedures.
Requirements
  • Education and Experience: A Bachelor's degree in a related field or equivalent experience is required. 2-3 years of experience in customer service, including systems and processes within the health insurance industry, is preferred.
  • Skills and Abilities: You must have excellent communication, interpersonal, and problem-solving skills. You must also be able to work in a rapidly changing environment and be able to adapt to new situations and challenges.
  • Certifications and Training: You must be able to achieve a passing score of 80 on our online certification exam within the first 2 weeks of hire.
Work Environment

This is an in-office role 2 days a week and 3 days remote. In office, the noise level is usually moderate. Requires fast-paced deadlines and has a high stress level at times. Travel within CT to enrollment locations may be required during the Open Enrollment period.

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