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Customer Banking Specialist II

2 months ago

Hartford, Connecticut, United States TD Bank N.A Full time

Work Location:
United States of America

Hours:
40

Pay Details:
$30.00 USD
TD is dedicated to ensuring fair and equitable compensation opportunities for all employees. The salary range for this position considers various factors that influence compensation decisions.

The actual base pay offered may differ based on the candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational requirements.

As TD prioritizes career development, it is uncommon for an individual to be hired at or near the top of the salary range for their role.

As a candidate, you are encouraged to discuss compensation-related inquiries openly with your recruiter, who can provide more specific details for this position.


Line of Business:
Personal & Commercial Banking

Job Overview:


The Customer Banking Specialist II serves as a vital link in delivering TD's Brand promise by leveraging financial knowledge and consultative guidance to assist Customers with their banking needs.

This role plays a significant part in achieving business goals that drive growth by identifying suitable TD solutions that aid Customers in reaching their financial objectives and enhancing their relationship with TD.


Depth & Scope:


Acts as a knowledgeable resource in the branch for both Customers and colleagues regarding all TD products, services, policies, and procedures, particularly in personal and business banking.

Requires a comprehensive understanding of the full range of products, services, and processes within the business area, characterized by moderate complexity and risk.

Recommends products based on Customer needs and emphasizes features and benefits that ultimately assist Customers during challenging times and life events, saving them time and money while exceeding their expectations.

Builds and maintains Customer relationships by consistently demonstrating product knowledge, actively listening to Customer needs, and engaging in further discussions to identify additional needs and offer solutions or referrals.

Utilizes Customer Relationship Management tools to proactively assess Customer needs, identify solutions, and lead targeted sales activities.

Evaluates issues, errors, and problems based on established practices and procedures, resolving Customer issues independently while escalating when necessary.

Explains complex information clearly within the team.
Develops collaborative relationships with Customers and related teams.
Requires full proficiency gained through job-related training to perform a variety of tasks.
Participates in Customer outreach, service, and advisory activities to fulfill our commitment to exceptional service.
Engages in discussions with Customers about loan products and facilitates the application process.
Must maintain active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience:
High School Diploma or GED required; 2-year degree preferred.
2+ years of relevant experience in customer service and/or sales.
Teller experience is preferred.
Cross-trained to handle customer transactions upon hire.
Exceptional Customer Service skills.
Strong organizational skills to manage multiple tasks in a fast-paced environment.
Excellent communication skills with the ability to be concise, clear, and consistent.
Demonstrated effective problem-solving abilities.
Proven ability to schedule and prioritize work.
Ability to work independently and meet deadlines.
Proficient in Microsoft Office.
Capability to provide community services, including Financial Education classes.
Notary License is preferred.

Customer Accountabilities:
Delivers exceptional experiences by assisting Customers, fostering relationships, and providing service and advice to TD Customers.
Understands and supports the Bank's Customer Service Strategy; delivers comprehensive advice expected by Customers.
Acts as a Customer advocate by providing resolutions, proactive tips, and insights on saving time and money.
Consistently demonstrates appropriate behaviors to deliver an outstanding Customer experience.
Engages in lobby leadership by managing Customer flow, warmly welcoming, identifying initial needs, and guiding Customers accordingly.
Understands Customer preferences regarding banking and educates them on self-service options that suit their needs.
May serve as a point of escalation for Customer inquiries or concerns.

May perform various (teller) transactions, including check cashing, deposits, transfers, and withdrawals while monitoring fraud prevention and adhering to established operational policies and procedures.

Considers the impact of decisions on the well-being of TD, its Customers, and stakeholders.
Provides the highest level of Customer service when interacting with internal partners, vendors, or Customers.
Enhances Customer financial confidence by sharing financial knowledge to help Customers achieve and exceed their financial goals.
Acts as a brand champion both internally and externally.
Promotes Customer service initiatives; supporting Customers through challenging times and life events.
Recognizes the transaction needs of clients and educates them on self-service channels, including digital options.
Brings authenticity to each banking interaction, personalizing every transaction.

Delivers comprehensive advice to Customers by providing information and tools for financial management that assist Customers in achieving their goals.


Shareholder Accountabilities:
Ensures compliance in operational activities according to company guidelines and regulations.
Promotes the full range of products, sales, services, and banking capabilities.
Understands and applies operational policies and procedures.
Supports the timely and accurate completion of business processes and procedures.
Escalates non-standard or high-risk transactions/activities as necessary.
Ensures that all documentation is accurate and complete.
Conducts necessary due diligence to support the accuracy of all customer transactions/activities.
Familiar with and complies with the Bank Code of Conduct.
Contributes to business objectives for Operational Excellence.
Executes tasks with precision by adhering to all Risk and Control Policies and Procedures.

Employee/Team Accountabilities:
Actively participates as a team member, fostering a positive work environment.
Supports the team by continuously enhancing knowledge and expertise in their area.
Engages in personal performance management and development activities.
Keeps others informed about the status and progress of projects.
Contributes to a fair, positive, and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for their business area/function and the Bank.
Utilizes feedback from coaching sessions to demonstrate improved performance.
Establishes relationships with partner bankers for effective referrals.
Contributes to a positive work environment by aligning with TD Model, Brand, and Culture.
Collaborates with team members to contribute to the success of the team and organization.
Actively seeks opportunities to enhance work delivery with a strong focus on quality standards.
Takes ownership of personal career and aspirations.
Embraces change positively.
Adheres to and participates in TD's Shared Commitments and code of conduct expectations.

OCC Language:


This position qualifies as a Loan Originator as defined under Regulation Z of the Truth in Lending Act.

Must be eligible for employment with a covered financial institution under the standards established by Regulation Z.
Must be eligible for registration as a registered mortgage loan originator with the NMLS.

Satisfactory results on a criminal background check and a credit report check are required by federal law for this position.


Who We Are:


TD is among the world's leading global financial institutions and ranks as the fifth largest bank in North America by branches/stores.

Every day, we provide legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the globe.

TD is deeply committed to being a leader in customer experience.

As we expand our business and execute our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our employees to help them and their families achieve their financial, physical, and mental well-being goals.

Total Rewards at TD includes base salary, variable compensation/incentive awards, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition.


Additional Information:
We appreciate your interest in building a career with TD.

Through regular development conversations, training programs, and a competitive benefits plan, we are committed to providing the support our employees need to thrive both at work and at home.


Accommodation:


If you are an applicant with a disability and require accommodations to complete the application process, please reach out to the TD Bank US Workplace Accommodations Program.

Include your full name, preferred contact method, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Our Values:


At TD, we are guided by our purpose to enrich the lives of our customers, communities, and colleagues, and we share a set of values that shape our culture and guide our behavior.


Our Commitment to Diversity, Equity, and Inclusion:

At TD, we are committed to fostering an environment where all employees are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.

Helping to Make an Impact in Communities – TD Ready Commitment:
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.