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Customer Service Specialist

2 months ago

Akron, Ohio, United States Whole Foods Market Full time

Attention Candidates: As per the regulations, all new hires must be prepared to provide proof of vaccination against COVID-19 or submit a request for medical or religious accommodation on their start date.

Position Overview

As a Full-Time Retail Associate, you will have the unique opportunity to be trained across various departments, gaining knowledge about a wide range of products and store operations.

Key Responsibilities

  1. Deliver outstanding customer service, promptly addressing customer inquiries and needs.
  2. Participate in cross-training and assist in multiple areas of the store, including checkout operations.
  3. Handle customer transactions, including purchases, returns, and exchanges.
  4. Ensure shelves and displays are well-stocked and organized.
  5. Rotate stock and remove expired items to maintain product freshness.
  6. Support the maintenance of electronic signage throughout the store.
  7. Stay informed about new products and their locations within the store.
  8. Adhere to retail standards and operational procedures.
  9. Assist in inventory management during fiscal periods.
  10. Communicate effectively with leadership and team members.
  11. Foster a collaborative and productive work environment.
  12. Stay updated on company policies and store information.
  13. Embody the vision and values of Whole Foods Market.
  14. Engage in continuous learning about products and promotions.
  15. Maintain a positive and professional work atmosphere.
  16. Follow health and safety protocols diligently.
  17. Contribute to the overall cleanliness and organization of the store.

Required Skills and Qualifications

  • Basic computer proficiency.
  • Strong problem-solving abilities and effective communication skills.
  • Ability to learn about products quickly.
  • Capability to follow instructions and procedures accurately.
  • Experience in a fast-paced environment with strong prioritization skills.
  • Ability to build positive relationships with colleagues and customers.
  • Commitment to Whole Foods Market's core values.
  • Demonstrated accountability in task completion.
  • Experience in customer service roles.
  • Physical capability to perform job duties with or without accommodation.
  • Desire to contribute to a dynamic and innovative brand.

Preferred Experience

Previous experience in retail, food service, or hospitality is advantageous.

Whole Foods Market is committed to providing equal employment opportunities for all individuals, regardless of race, color, religion, national origin, gender, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.

Benefits Overview

Whole Foods Market offers comprehensive benefits that encompass physical, mental, and financial wellness, including access to discounts and competitive health insurance for eligible team members.