Customer Service Coordinator

3 weeks ago


Akron, Ohio, United States Famous Supply Full time
Job Overview

Famous Supply is a wholesale distributor committed to serving contractors, builders, and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.

We're seeking a skilled Customer Order Specialist to join our team. As a key member of our customer service team, you will be responsible for processing, scheduling, managing, and releasing customer orders for delivery.

Key Responsibilities
  • Process and manage customer orders for delivery, ensuring timely and accurate fulfillment.
  • Review customer requests for warranty material and facilitate resolution.
  • Manage relationships with contractors, builders, and Famous associates to ensure seamless communication and coordination.
  • Manage phone and email requests from customer field personnel, providing exceptional customer service and support.
Requirements
  • Customer service mindset with a focus on delivering exceptional experiences.
  • Ability to use computer software and systems to manage orders and customer interactions.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.
  • Attention to detail and thoroughness in managing orders and customer requests.
  • Organization and time management skills to ensure timely and accurate order fulfillment.
What We Offer
  • Health, Vision, and Dental Insurance
  • Paid Time Off (Vacation and Holidays)
  • Paid Maternity and Paternity Leave
  • 401K Employer Match
  • Bonus Opportunity
  • Strong Culture through our 40 Fundamentals
  • Family Atmosphere
  • Health and Wellness Coaching
  • Fitness Reimbursement Program
  • Associate Referral Bonus Program
  • Learning and Development Opportunities
  • Leadership Development Program
  • Career Growth Opportunities

Famous Supply is a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way.

We strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.



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