Patient Service Specialist

4 weeks ago


Akron, Ohio, United States Cleveland Clinic Full time

Job Summary:

Cleveland Clinic is seeking a skilled Patient Service Specialist to provide a comprehensive, proactive, and patient-centered experience for our patients and visitors.

Key Responsibilities:

  • Provide exceptional customer service skills and utilize evolving technology to manage patient requests, including appointment scheduling, patient registration, and way-finding.
  • Represent Cleveland Clinic in a professional, caring, and helpful manner, ensuring a stellar and efficient patient experience.
  • Work collaboratively with dedicated caregivers to deliver what matters most to our patients and their families.
  • Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
  • Enter and maintain confidential patient information, recruit, enroll, and educate patients on MyChart and Appointment Pass.

Requirements:

  • High school diploma or GED.
  • Two years of experience in patient registration, appointment scheduling, insurance processing, or customer service.
  • Ability to type a minimum of 30 WPM or demonstrable personal computer keyboard skills.
  • Dexterity sufficient to operate a PC and other office equipment.
  • Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.



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