Sales Account Specialist
1 week ago
Role Overview
As a vital member of the ArcBest Sales team, you will engage in various activities aimed at enhancing customer relationships and driving sales growth.
Key Responsibilities:
- Formulate effective sales strategies while gaining a deep understanding of clients' operational frameworks.
- Recognize client challenges and devise tailored solutions to foster opportunities.
- Conduct sales outreach and presentations to a diverse clientele.
- Build and maintain strong business relationships while providing exceptional customer engagement.
- Stay informed about industry competitors, emerging products, and market trends to better address client needs.
- Facilitate both virtual and in-person meetings with clients.
- Proactively seek new clients through networking and referrals.
- Acquire and nurture new accounts by leveraging company methodologies.
- Enhance knowledge of ArcBest's service offerings to better serve clients.
- Collaborate with clients, management, and various departments within ArcBest.
- Negotiate service specifications and pricing, establishing comprehensive service packages.
- Develop customized service solutions for unique client challenges and initiate pricing discussions.
- Assist with the collection process and prevent cargo claims as necessary.
- Maintain precise account information within the ArcBest database.
- Prepare monthly sales audit and expense reports in accordance with company policies.
- Complete required itineraries and call reports following company and IRS guidelines.
- Engage in phone and email communications to identify opportunities, resolve issues, and strengthen business relationships.
- Deliver outstanding customer service consistently.
- Maintain a positive, client-centric attitude in a dynamic environment.
- Interact professionally and courteously with all colleagues and clients.
- Collaborate within a team to achieve shared objectives.
- Perform additional duties and projects as assigned.
Work Schedule: This position typically follows a Monday to Friday schedule, with standard hours of operation, though flexibility may be required based on workload.
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