Entry-Level Field Engineer

2 weeks ago


Ellensburg, Washington, United States Northwest Open Access Network Full time
Job Overview

Salary Range: $61,000 to $85,000

Position Title: Field Engineer I

Department: Service Management Office > Network Operation Center

Reports To: Field Service Manager

Location: Remote

About Northwest Open Access Network

Northwest Open Access Network is a non-profit organization dedicated to providing wholesale telecommunications transport services. With over two decades of experience, we operate a robust public open-access broadband communication network that spans more than 3,300 fiber miles, enabling rural communities to access essential broadband services.

Position Purpose

The Field Engineer I will be responsible for supporting customers within a designated geographical area. The primary responsibilities include engineering and operational tasks such as designing, building, testing, deploying, provisioning, and troubleshooting the production network.

Key Responsibilities

Customer Engagement:

  • Act as the voice of the customer.
  • Address and resolve customer service issues, including those outside of our immediate scope.
  • Keep customers informed on the progress of issue resolution.
  • Escalate significant or recurring customer concerns and collaborate with product owners to develop performance improvement plans.

Service Operations:

  • Provide on-call support 24/7/365, excluding scheduled time off.
  • Participate in a rotating on-call team for NOC escalation duties.
  • Coordinate dispatch for preventative maintenance and quality control inspections.
  • Deliver engineering expertise to internal stakeholders and service providers.
  • Conduct technical evaluations to address various concerns.
  • Prepare technical documentation for systems and telecommunications solutions.
  • Travel to customer job sites as needed.
  • Plan and coordinate installations, testing, and verification of network equipment.

Facilities Maintenance:

  • Experience with infrastructure equipment such as generators, power distribution units, and HVAC systems.
  • Ability to maintain and troubleshoot HVAC and power systems.

Network Expertise:

  • Strong knowledge of MPLS networking, Ethernet switching, and IP routing.
  • Understanding of network service architectures, including MPLS VPNs.
  • Familiarity with the OSI model and routing protocols like EIGRP, OSPF, MPLS, and BGP.

Optical Transport Network Knowledge:

  • Understanding of DWDM network concepts and components.
  • Experience with voice, SONET transport, and data networking systems.
  • Knowledge of various telecommunications equipment.
Qualifications

Certifications: Industry-specific certifications are highly valued. Preferred certifications include Nokia, CCNA (Cisco), and Juniper.

Experience: A minimum of three years of increasing responsibility in a telecommunications or operations environment is required.

Education: High school diploma or equivalent is required. An associate's degree in Telecommunications, Computer Science, or a related field is preferred.

Physical Requirements

Ability to lift and carry up to 50 lbs. and work in various environments, including cramped spaces and at heights. Must possess visual and auditory acuity necessary for operating equipment.

Working Conditions

Work is typically performed in an office setting with extended periods of computer use. Shift work, overtime, and travel may be required.

Benefits
  • Defined Benefit Retirement Plan through the WA State Department of Retirement Systems.
  • 457b Optional Supplement Plan.
  • Medical, Dental, and Vision insurance.
  • Accidental Death and Long Term Disability Plan.
  • Combined Paid Leave.
  • 11 Paid Holidays.
Equal Employment Opportunity

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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