Entry-Level Field Engineer
2 weeks ago
Salary Range: $61,000 to $85,000
Position Title: Field Engineer I
Department: Service Management Office > Network Operation Center
Reporting To: Field Service Manager
Location: Remote
About Northwest Open Access NetworkNorthwest Open Access Network is a non-profit mutual corporation that specializes in wholesale telecommunications transport. With over two decades of experience, it operates a robust public open-access broadband communication network that spans more than 3,300 fiber miles, ensuring rural communities have access to essential broadband services.
Position PurposeThe Field Service Delivery Engineers are tasked with supporting customers within a designated geographical area. Their primary responsibilities encompass engineering and operational duties, including the design, construction, testing, deployment, provisioning, and troubleshooting of the production network.
Key ResponsibilitiesCustomer Engagement:
- Act as the Voice of the Customer.
- Address customer service issues proactively.
- Keep customers informed about the status of trouble resolutions.
- Escalate significant or recurring customer issues and collaborate on performance improvement plans.
Service Operations:
- Provide on-call support 24/7/365, excluding scheduled time off.
- Participate in a rotating on-call team for NOC escalation duties.
- Conduct dispatches for preventative maintenance and quality control inspections.
- Deliver engineering expertise to internal stakeholders and service providers.
- Perform technical evaluations to resolve concerns.
- Prepare technical documentation for systems and telecommunications solutions.
- Travel to customer job sites as needed.
- Coordinate planning efforts with customers.
- Install, test, and verify network equipment.
Facilities Maintenance:
- Experience with infrastructure equipment such as generators and HVAC systems.
- Proven ability to maintain and troubleshoot various power systems and building structures designed for telecommunications.
Network Expertise:
- Strong knowledge of MPLS networking, Ethernet switching, and IP routing.
- Understanding of standard network service architectures.
- Familiarity with the OSI model and routing protocols.
Optical Transport Network Knowledge:
- Understanding of DWDM network concepts and components.
- Broad knowledge of voice, SONET transport, and data networking systems.
- Experience with various telecommunications equipment.
Certifications: Industry-specific certifications are highly valued, including Nokia, CCNA (Cisco), and Juniper certifications.
Experience: A minimum of three years of relevant experience in a telecommunications environment is required.
Education: High school diploma or equivalent is required; an associate's degree in Telecommunications, Computer Science, or a related field is preferred.
Physical RequirementsAbility to lift and carry up to 50 lbs, work in confined spaces, and tolerate various environmental conditions.
Working ConditionsWork is typically performed in an office setting with extended periods of computer use. Shift work, overtime, and travel may be required.
Equal Employment OpportunityNorthwest Open Access Network is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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