Client Service Associate

2 weeks ago


Tracy, California, United States LaborMax Staffing Full time

Position Overview:
As a vital member of our team, you will be responsible for delivering exceptional customer service within our warehouse environment. Your role will focus on ensuring customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities:
1. Manage a high volume of incoming calls and inquiries from customers.
2. Assess and understand customer needs to provide tailored solutions.
3. Foster strong relationships with clients through transparent and engaging communication.
4. Utilize appropriate tools and methods to deliver accurate and comprehensive information.
5. Address customer complaints promptly, offering viable solutions and following up to ensure resolution.
6. Maintain detailed records of customer interactions and manage customer accounts efficiently.
7. Adhere to established communication protocols and company policies.
8. Go above and beyond to enhance customer engagement and satisfaction.

Qualifications:
- Demonstrated experience in customer support or as a Client Service Representative.
- Proficient in handling email and phone communications with active listening skills.
- Strong customer orientation with the ability to adapt to diverse personalities.
- Excellent verbal and written communication skills.
- Capable of managing multiple tasks, prioritizing effectively, and utilizing time efficiently.
- High school diploma or equivalent.

For further details regarding this opportunity, please reach out to our local office.

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